Microsoft 365 is one of the fastest growing businesses in the company’s history that brings together the latest and greatest versions of Office apps, intelligent cloud services, and world-class security. Microsoft 365 is truly the locomotive driving the company’s incredible growth in the cloud which empowers governments, enterprises, small businesses, and consumers with world’s best productivity tools and services. The market opportunity is incredible and when combined with one of the latest Surface devices Microsoft 365 truly is an unbeatable solution.

　　The MAGIC team is responsible for delivering amazing language and content experiences to more than 2 billion customers across Microsoft’s flagship products, including Windows, M365, Teams, and Surface. Serving many customers is a huge responsibility and a rare opportunity. Every single day you get the chance to deploy code into hyperscale services that power experiences in billions of devices. Moreover, we’re using the latest advances in AI and ML to drive intelligence into these experiences to make them highly engaging, personalized, and relevant. Stunningly cool and ground-breaking work.

　　With more people relying on Microsoft products and services to work, to educate and empower themselves, the requirements for technical support and assistance for our products have skyrocketed. Quick Assist Services power the Quick Assist App, and its enterprise sibling, the Remote Help App, that are focused on enabling Microsoft customers to get hands-on support from family, friends and support staff for troubleshooting issues with their devices as quickly as possible. In the enterprise market, we have 3000+ tenants currently evaluating software in the first 18 months of product launch. We have a proven market product fit.

　　Responsibilities

　　Deliver quality design and implementation of service-side components/features of Quick Assist to interop with client App running on Windows, mac and iOS

　　Debug and troubleshoot product issues and live-site incidents

　　Build service quality metrics and monitoring systems.

　　Meet service compliance requirements.

　　Collaborate with teammates and partners to solve problems together

　　Qualifications

　　Qualifications

　　Experience of software development experience using C/C++/C#/Java and Web technologies

　　Experience building and deploying services, backend service infrastructure

　　Experience delivering complicated projects involving cross-group teamwork

　　Strong debugging skills with code and data

　　Strong communication and interpersonal skills

　　B.S. or better in Computer Science, Math, Computer or Electrical Engineering

　　The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

　　Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .