The Business Systems Analyst will be responsible for the ongoing production and development of Service Management for a defined Application Portfolio, ensuring stable and reliable service delivery to stakeholders, and functioning as the primary interface for day-to-day and operational issues.

　　Operational Management

　　Prepare and deliver reports, recommendations, and/or alternatives that address existing trouble areas or potential optimizations in operating systems across the organization.

　　Create system design proposals with consideration of business process improvements, and ensure proper configuration in the system

　　Prepare and deliver reports, recommendations, and/or alternatives that address existing trouble areas or potential optimizations in operating systems across the organization.

　　Create system design proposals with consideration of business process improvements, and ensure proper configuration in the system.

　　Collaborate and coordinate with third party system provider(s), and research new features, software upgrades, production problems and resolutions.

　　Ensure compatibility and interoperability of in-house computing systems.

　　Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.

　　Collaborate with Senior Analyst to review operational data and assist in data reporting issues with operational leads, strategic analytics, and IT database teams.

　　Create systems models, specifications, diagrams, and charts to provide direction to system programmers as needed.

　　Provide production support by working with the company’s Service Desk team and VAR/ASP to insure service restoration, while insuring the proper documentation of problem events is captured; perform root cause analysis, problem/defect resolution, and implementation of corrective measures

　　Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.

　　Provide orientation and training to end users for all modified and new systems.

　　Acquisition and Deployment

　　Collaborate in the planning, design, development, and deployment of new applications and enhancements to existing applications.

　　Conduct research on software and hardware products to justify recommendations and support purchasing efforts.

　　Support cost-benefit and return on investment analyses for proposed systems to aid leadership in making implementation decisions.

　　Participation in strategy and planning sessions with business stake holders and IT Leaders

　　Support meetings with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and to identify and resolve systems issues.

　　Participate in design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.

　　Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.

　　Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions.

　　Other duties as assigned

　　Education

　　Bachelor's Degree or Equivalent ExperienceExperience & Skills

　　Required

　　3+ years of IT Service Desk or Field Services Experience.

　　Strong business acumen and judgment, innate problem solving skills, and an intense willingness to learn new business processes and technologies.

　　A keen focus on high quality application performance troubleshooting and root cause analysis.

　　Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).

　　Strong knowledge of the Imagine Billing software platform

　　Preferred

　　Experience in Healthcare industry.

　　Experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

　　Practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.

　　Experience in business process improvement methodology and implementation

　　Experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and mainframe applications.

　　Project management skills.

　　Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

　　Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.