Summary

　　Posted: Dec 20, 2023

　　Role Number:200529299

　　We at Apple build stuff to amaze our users with ultra fast thoughtfully designed and carefully crafted solutions! We are not just any team but a highly motivated fast paced and ever evolving closely knit team of individuals looking to get more to scale to new heights. We have a thing for individuals like yourself who don't stop at mediocrity or don't settle for anything less than perfect. Apple's Service Management and Services Team is looking for a highly motivated, detail-oriented, energetic individual with excellent communication skills who is not afraid to think outside the box and question assumptions. If you have high motivation and a genuine passion for solving complex problems through innovation and building critical cross functional products in an extremely fast paced and collaborative environment - this role is for you.

　　Key Qualifications

　　Key Qualifications

　　Experience in business process definition, requirement definition, solution architecture 5+ years business analysis experience working with large scale enterprise solutions Knowledge of software development methodologies (including agile and traditional waterfall) Excellent problem-solving and analytical skills Strong written and verbal communication skills as well as strong organizational skills. Ability to juggle and complete multiple tasks Excellent leadership and influencing skills Experience working in a cross functional time-zone distributed team environment Proficient at managing multiple global efforts simultaneously Experience working with vendors and contractors Able to fit in well with a team, understand capabilities and priorities Self-motivated and pro-active with demonstrated creative and critical thinking capabilities Engineering/ Technical background preferred

　　Description

　　Description

　　As a solution architect, you will employ innovative techniques, working collaboratively with other team members and business stakeholders during the full lifecycle development process. Become the Repair & Shared Services Domain champion and design repair solutions that enhances customers' E2E repair service experience across multiple service channels. Key Responsibilities: Lead brainstorming sessions to gather requirements and perform high level systems impact analysis for new business initiatives Perform Requirement/ Functional Detailed analysis to deliver End-to-End Solutions in collaboration with multiple business, engineering and cross functional teams Ensure proper requirement traceability and delivery during development and Integration Testing Provide solution hand-off and training for the new features to Operations and Production Support teams

　　Education & Experience

　　Education & Experience

　　Bachelor's degree with minimum 10 years of proven experience

　　Additional Requirements

　　Additional Requirements

　　Pay & Benefits

　　Pay & Benefits

　　At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $138,900 and $256,500, and your base pay will depend on your skills, qualifications, experience, and location.

　　Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

　　Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.