Job Description

We are looking for a skilled Software Development Engineer to join OHAI and specialize in training and refining our Generative AI Support Bot. This role will focus on developing, training, and enhancing the performance of our AI support bot to ensure it provides a high-quality, contextually relevant assistance for Oracle Health user. This is a unique opportunity to make a direct impact on the quality of healthcare support and service delivery.

Qualifications:

Bachelor's degree in Computer Science, Machine Learning, Artificial Intelligence, or a related field, Master's preferred.

3 to 5+ years of experience in software engineering or machine learning, with hands-on experience training generative AI models or large language models.

Proficiency with Python and familiarity with ML libraries (such as TensorFlow and PyTorch) and NLP frameworks.

Strong experience with data preprocessing, dataset management, and model evaluation.

Knowledge of healthcare industry standards, terminology, and regulations (e.g., HIPPA), or a strong willingness to learn.

Familiarity with DevOps, OCI cloud computing environment and CI/CD pipeline.

Excellent analytical skills with problem-solving mindset and ability to work in a fast-paced, collaborative environment

Experience with conversational AI, large language models or chatbot development

Familiarity with OHAI products of similar healthcare technologies.

Proven track record of deploying machine learning models in production, especially in regulated industry.

Career Level - IC3

Responsibilities

Model Training and Development: Design, build, and train Generative AI models specifically tailored for OHAI's support bot, ensuring relevance and accuracy in response to generation. Develop new tools as well as refine our existing tools to utilize new AI feature/functionality. Utilize the Oracle Cloud Infrastructure (OCI), Gen AI, RAG, Cohere systems availabile to you to meet development goals.

Data Collection and Preparation: Collaborate with data scientist and domain experts to source, preprocess, and maintain high-quality datasets that enhance the bot's training and performance.

Prompt Engineering: Utilize prompt engineering techniques to improve the accuracy and performance of language models. Work with team and management to develop strategies to optimize prompt design for specific applications and use cases.

Deployment and Automation: Automate the testing and deployment processes of language models to production environments. Ensure smooth integration with existing systems and frameworks.

Performance Optimization: Implement and refine algorithms to improve response accuracy, latency, and user satisfaction by conducting experiments, A/B tests, and error analysis.

Integration and Deployment: Work closely with DevOps and product teams to integrate with AI models into production environment, ensuring smooth deployment and scalability.

Fine-Tuning for Context: Customize AI bot to understand specific healthcare-related queries, handling terminology regulations, and workflow unique to Oracle Health

User-Centric Design: Collaborate with UX/UI teams to ensure the bot delivers a seamless, intuitive user experience, incorporating user feedback into model improvements.

Continuous Improvement: Monitor bot performance using established metrics, iterate on training processes, and introduce enhancements based on user interactions and feedback.

Collaboration and Documentation: Work with cross-functional teams and document all development and training processes, ensuring reproducibility and knowledge sharing.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $74,800 to $178,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and ADD

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer