Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　Primary Responsibilities:

　　Responsible for Operational Excellence, Process Improvement, and business transformation for the Portfolio aligned. Portfolio is comprised of multiple business process/line of business

　　From Will act as the Operational Excellence and Innovation Advocate and Leader for the Portfolio aligned. Portfolio may be comprised of multiple business process/line of business

　　Work with Operations Leaders to ensure key business metrics are meeting targets and performing best-in-class

　　Identify improvement projects for metrics not meeting performance. Depending on the opportunity size, use appropriate process improvement methodologies such as Six Sigma, Lean, or Just Do IT approach

　　Area of focus includes, but are not limited to the following metrics:

　　Contact Centers:

　　o Operational NPS (post call survey), Average Handle Time, Quality, Transfer Rate, Shrinkage, Productivity, Contact Rate

　　Back Office:

　　o Process Turnaround Time, Productivity, Process Quality

　　Implement Statistical Process Controls / Control Charts on Key Metrics, to monitor performance trends

　　Conduct process analyses, and assess opportunities for optimizations. Be able to understand what are the steps being done in the work, and assess opportunities to optimize and rationalize nonvalue-adding steps

　　Create cost benefit analyses, for impact assessments and prioritizations.

　　Identify opportunities for business transformation, using automations/RPA, AI/ML, and similar technologies. Must be able to articulate business opportunity, and align appropriate capability to solve business problems

　　Project Management responsibilities for the business portfolio aligned – manage project deliverables, timelines, costs, communications, and stakeholders. Should be able to consistently communicate progress of projects to stakeholders, and proactively seek help for bottlenecks, to ensure set timeline of projects are met

　　Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

　　Required Qualifications:

　　Experience in driving analytics projects, using ML/AI/NLP technologies will be an advantage.

　　Ability to manage project teams, and sometimes, multiple projects teams when handling multiple projects at the same time

　　Ability to work with multiple global teams, in solving upstream opportunities identified in the projects.

　　Ability to work with other functions to solve downstream opportunities identified

　　Will be regularly presenting projects, updates, capabilities, and others, to internal and external stakeholders

　　Ability to create project charters, project decks, presentations, that will showcase the projects, or for the purposes of providing update to internal and

　　external stakeholders

　　Ability to work in a fast paced environment

　　Solid stakeholder management skills

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.