Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　Responsible for specific services, functions, and solutions available internally or as a supporting element of a product, typically not sold stand-alone externally. Positions in this function play a critical role in ability to deliver products to market and/or manage internal business functions. Capability management requires alignment to business and/or product strategy, effective design and development, and ongoing management of capability portfolio across the full lifecycle to ensure business-specific or cross-enterprise impact. Market insights are leveraged to monitor trends and external landscape, and to inform capability strategies and customer use case scenarios. Positions in this function are accountable for delivering sustainable, financially sound solutions that solve a specific problem and enable successful external product delivery and/or internal business function performance, while driving adoption with internal business clients and define future capability direction that supports business strategy and new opportunities

　　Primary Responsibilities:

　　Develop, maintain, and oversee delivery of the product roadmap for Contact Center Applications

　　Create User Acceptance Scenarios, Test Cases from Call Flow Visio Diagrams and perform User Acceptance testing

　　Collaborate with a cross-functional SCRUM team of business analysts, developers, testers and others to develop and execute User Acceptance Strategy

　　Ability to write and manage business requirement documents, mapping documents and functional specifications.

　　Act as the liaison between business and Scrum Team

　　Perform Product demo with business, prepare end to end business scenarios

　　Create and execute regression test scenarios

　　Provide support to development and quality assurance teams

　　Work concurrently on several projects, each with specific instructions that may differ

　　Work independently on projects, where tasks are self-determined and not specifically assigned

　　Build positive professional relationships with internal and external customers

　　Basic, structured, standard approach to work

　　Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

　　Required Qualifications:

　　BE/ B.Tech /MCA/M. Tech in Software Engineering/Computer Science

　　5+ years of relevant experience in Software Engineering and IT/ITES Industry

　　2+ years of Testing/Development/ configuration experience on IVR (Interactive Voice Response) and Telephony systems

　　Experience in Creating User Stories, Features

　　Understanding of Contact center architecture

　　Familiarity with Health Care Industry

　　Working knowledge of CA Rally

　　Solid Communication skill

　　Flexibility with working on USA overlap shift timings (3:30 pm to 1:00 AM)

　　Preferred Qualifications:

　　Experience of any contact center platform like Genesys / Avaya / Amazon Connect

　　Any prior experience of working in a contact center

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.