Location: Skipton

　　We're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life.

　　We give you a world of potential

　　We are really excited to share a fantastic opportunity for a Site Support Analyst to join our talented and collaborative Site support team here at Computershare in Skipton.

　　Why would you choose this role when there are other Site Support Analyst roles in the market? Well, there are a few things that make this role stand out:

　　A great variety to your work and the chance to onboard new technologies within a flexible and collaborative team.Extensive training which can set you on your way to a long career with us.Lots of career progression opportunities, with the chance to join the application support department, the web hosting team or even security and network roles.

　　A role you will love

　　This role sits within the Global Site Support department under Computershare Technology Services. Your role will involve diagnosing and resolving software and hardware incidents, including operating systems across a range of software applications.

　　The most important element of this role is achieving the highest level of customer service, we want our colleagues to have a great experience when they deal with us. Here we have such a large userbase, so your support is paramount in achieving this!

　　Some of your day-to-day responsibilities will include:

　　Taking ownership of issues, carrying out problem analysis and implement fixes to restore service to customers as quickly as we can.Installing and configuring new IT equipment for new starters.Look at incidents, performing trend analysis, and looking at solutions to reduce these.Building laptops/desktops and thin clients for VDI access.Hands on experience on endpoints.Supporting other Offices within UK and Ireland.

　　This role is an office-based position, the successful candidate will work in the office Monday to Friday. We are a very accommodating team who are open to flexible working patterns to ensure a happy unit!

　　What will you bring to the role?

　　If you love fixing things and supporting people, then we want to hear from you. If you get a real sense of satisfaction for helping others, then you could be the person for us.

　　Ideally you will have experience of working in a similar role, where possible or have taken initiative to achieve technical training off your own back. We would like you to have proven hands-on experience of 1st and ideally 2nd line support, along with some experience of building machines. However, we are also flexible to support the correct candidate looking to make that 1st step in the IT world with overflowing enthusiasm and get up 'n' go attitude.

　　Other desirable technical skills:

　　Ability to build strong and trusting relationships with users and stakeholders across the business.Solid experience with WindowsStrong troubleshooting experienceIT Hardware and peripheralsSolid understanding of ITIL v3/v4

　　If you're looking to jump into an exciting and challenging Technical Support role, we would love to hear from you!

　　Rewards designed for you.

　　Employee Share Plan. Set aside salary to purchase shares in our company and you'll receive a company contribution aswell.

　　Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

　　Save for Your Future. We will support you along your retirement savings journey.

　　Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

　　Employee Discounts. We've partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

　　Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

　　#LI-SM1 #LI-Hybrid

　　A company to be proud of

　　Computershare (ASX:CPU) is a world leader in financial administration with 14,000+ employees across 22 different countries delivering expertise to over 25,000+ clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

　　A diverse and inclusive place to work

　　Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

　　We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

　　Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.