Mission statement:

　　In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, and acting as the interface between the customer and other IT functions.

　　Driver's license beneficial for this role

　　Management of facility & factory network, servers, & hardware; liaison to IT vendors to ensure business continuity Troubleshoot issues throughout facility & with remote users along with:Printers - manage supplies, provide troubleshooting, & coordinate with technicians Phones - assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones Accounts - manage use & upkeep of shared user accounts Factory PCs - manage deployment of hardware and setup of various types of software Network - assist with adding or modifying network connections & cabling Hardware - assist & manage various cabling and peripherals for user workstations Work with multiple teams on IS & IT needs for integration of new devices & machines Provide documentation of issues, solutions, and potential problems Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required. Take care of physical stock management of devices and accessories including CMDB updates Manage logistics by using local logistic providers to ship and move devices across locations Identify and report risks that might downgrade OSS service quality Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support Host and support third party technicians Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality Follow given OSS governance (participate in meetings, follow escalation path, etc.) Follow OSS procedures defined in Runbook, SOPs, knowledge articles

　　Your background:

　　have completed a formal qualification or completed an apprenticeship in the field of information technologyhave two years of professional experience in IT support be fluent in local and English languagehave a proactive and solution-oriented mind-set and have the ability to work independently and self-drivenFormal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.Ability to communicate effectively with both business and technical audiences in the local language and English.Proactive and solution-oriented mindsetDemonstrates an ability to work independently and is self-driven.Legal authorization to work in the applied location is required. We will not sponsor individuals for employment visas now or in the future for this role.Proficiency in both spoken & and written English language is required.

　　Additional Information

　　Welcome to apply by January 15th 2024. Applications will be reviewed on an ongoing basis, so don't delay - apply today!

　　Recruiting Manager Oliver Dimitrijevic

　　e-mail [email protected]

　　Please note that in cooperation with Meditor search we conduct a background screening on all candidates that receive an offer of employment in Hitachi Energy Norway. This to ensure best quality in our recruitment process, according with our company policy.