Position Title: Shift Leader

　　Reports To: Restaurant Manager

　　Overview

　　Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

　　Responsibilities Include:

　　Perform all responsibilities of restaurant team members

　　Support the Restaurant Manager in meeting operational goals and execution

　　Ensure Brand standards are met throughout shift including preparation of food and beverages

　　Communicate shift priorities, goals and results to restaurant team members

　　Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback

　　Support the training of restaurant team members as needed

　　Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift

　　Communicate clearly with the next Shift Leader to help prepare him/her for shift

　　Ensure Food Safety standards are met

　　Manage Inventory throughout the shift

　　Provide great guest service and coaches restaurant team members to do the same

　　Schedule restaurant team members for shifts

　　Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

　　Education/Experience:

　　Basic computer skills

　　Fluent in spoken and written English

　　Previous leadership experience in retail, restaurant or hospitality preferred.

　　Key Competencies

　　Works well with others in a fast-paced team environment

　　On time, demonstrates honesty and a positive attitude

　　Willingness to learn and adapt to change

　　Guest focused

　　Ability to assist with training

　　Problem solving

　　Motivating others

　　Physical Demands/Working Conditions:

　　Standing on feet

　　Repetitive motion including bending, stooping and reaching

　　Lifting objects, ice, products, boxes up to 20 lbs (if applicable)

　　Wearing a headset

　　Working in a small space