About Us: Making Opportunity Count is a non-profit human services agency dedicated to creating positive change and enhancing the lives of individuals and families in Fitchburg, MA. We are committed to fostering community growth, providing essential services, and promoting holistic well-being. Our dynamic team is driven by a shared passion for making a lasting impact.

　　Position Overview:

　　Reporting to the Director of Shelter Operations and serving as a key member of the Senior Management Team, the Shelter Manager will be responsible for overseeing the day-to-day operations of the shelter program, including shelter maintenance. The Shelter Manager is responsible for supporting the day-to-day operation of the shelter. The position provides a professional presence, ensuring that all operations tasks are completed in a manner that is consistent with MOC’s standards of practice.

　　.

　　Essential Duties and Responsibilities:

　　The Shelter Manager will cultivate and elevate relationships with partner agencies, vendors, thought partners and community resources; participate in community meetings, events and activities as needed.

　　Develop and implement strategies that will maximize synergies among program areas.

　　Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals, empowering them to elevate their levels of responsibility and performance.

　　The Shelter Manager lead a collaborative environment set with clear, outcome-driven expectations with proactive communication.

　　Work with staff to achieve key performance indicators across all program areas to ensure consistent, high-quality evaluation and goal setting for all employees.

　　Maintain a sense of accountability among team members by driving individual and organization performance standards.

　　The Shelter Manager engaging in both strategic activities as well as taking a hands-on role regarding program execution and administrative issues.

　　Assists with the development, implementation and analysis of the department's outcome measures and data collection processes.

　　Makes certain that all client files and documentation of services are maintained according to quality assurance, grant reporting, and auditing standards.

　　Monitors the health, safety and welfare of clients and department personnel by making certain that program service philosophy, policies, and procedures are followed appropriately.

　　The Shelter Manager provides regular and on-going direct supervision to employees who provide direct services within the department, including delegating tasks, following-up on completion of tasks, coaching, and evaluating performance.Provide weekly updates to the Director of Shelter Services regarding census data, personnel concerns, or any other relevant issues or concerns that may impact the efficient and effective services to clients.

　　As a member of the Management Team, participate in regular leadership meetings, establish, and ensure compliance and quality assurance with operating policies and procedures.

　　Demonstrates success in developing and evaluating program models and selecting and successfully operationalizing innovative programs.

　　Other duties as assigned by the MOC leadership team.

　　Required Qualifications and Skills:

　　5-8 years of experience or comparable combination of education and experience.

　　Preferred knowledge of EOHLC Uniform Shelter Rules & Systems

　　Excellent people skills, specifically customer service skills and a capacity for collaboration and interpersonal relationships.

　　Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences.

　　Knowledge of software programs specifically, Microsoft Office (Word, Excel, Access, Power Point and Outlook).

　　Familiarity with ETO programming

　　Demonstrated ability to work with diverse community and organizational groups.

　　Ability to follow shelter guidelines on safety, handling emergencies, etc.

　　Well-developed assessment skills and crisis management responses.

　　Experience in shelter, housing, housing stabilization, clinical service, trauma-informed care

　　Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds.

　　Prominent commitment to DEI and ability to lead the cultural competency dialogue and planning over the long term in a sustainable manner.

　　Adaptable in the face of conflict with multiple and changing priorities.

　　Work Authorization:

　　Must have unrestricted work authorization to work in the United States

　　Must be 18 years or older.

　　EEO Statement: Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.

　　Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

　　Join our team at Making Opportunity Count and experience a range of fantastic benefits that enhance your work-life balance and overall satisfaction:

　　Health, Dental, FSA, and Vision Insurance: Take care of your well-being with comprehensive coverage.

　　Paid Time Off (PTO): Enjoy generous time off to relax and recharge.

　　Student Loan Forgiveness: We're here to help you ease your student loan burden.

　　Tuition Remission: Invest in your education with our tuition remission program.

　　Employer-Sponsored Retirement: Secure your future with our retirement plan contributions.

　　Pet Insurance: Ensure your furry friends receive the best care.

　　Employee Discounts: Access exclusive discounts and perks.

　　Join us at MOC and experience a workplace that values your well-being and personal growth!