ServiceNow Business AnalystBCforward is currently seeking a highly motivated Senior Business Analyst (ServiceNow) for a remote opportunity.Position Title: Senior Business Analyst (ServiceNow)Location: RemoteAnticipated Start Date: [02/05/2024]Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 12 MonthsJob Type: ContractPay Range: $60-$70/hr.Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).[JOB DESCRIPTION]SummaryWe are looking for a contract IT ServiceNow Business Analyst to be responsible for driving the future state usability of the ServiceNow platform leveraging ITSM, ITOM and CSDM best practices. This role will guide customers in OOB ServiceNow configurability of current releases of ServiceNow. Lead requirements gathering meetings with business users / process owners, and IT application teams. The ServiceNow Business Analyst must possess sound foundational knowledge of the ServiceNow platform and applications, a detailed understanding of the business users represented, and the ability to describe business and user requirements in a manner that enables system administrators, application developers, and quality assurance engineers to understand, estimates relative effort, and deliver business functionality.You would have the opportunity to:* Work closely with product owner, IT departments and customers to capture business requirements, use cases, user stories and process flows related to ServiceNow Processes* Contribute to ITSM Product Roadmap collaborating with process owners.* Champion, coach and train users and technicians on ITSM processes and proper execution to ensure appropriate understanding and adoption of the IT Service Management system and key processes.* Work with development, administration, support team to ensure requirements are understood, developed, tested, and delivered to specification.* Work with ITSM product owner to maintain groomed backlogs for workable two-week sprints.* Perform business analysis on processes targeted for ServiceNow solutions. Analyzing current manual end user processes, defining future automated processes, performing a gap analysis to get from current state to future state, and delivering documentation comprising all the analysis including detailed requirements.* Participate in daily stand ups, retrospectives, and drive commitments of Agile sprints.* Adhere to and promote defined ITSM processes, procedures, and best practices* Provide support to users as needed to ensure proper process and/or service execution* Utilize ServiceNow reports and dashboards to track key process metrics and identify improvement opportunities* Work with development, administration, and support teams to ensure requirements are understood, developed, tested, and delivered to specification.What Experience Should You Have?* Bachelors Degree or higher in Computer Science, Information Systems or related field (or equivalent years of training, work experience and education)* 4+ years of technical Business Analysis or Business System Analysis experience* 1+ years of experience working with the ServiceNow ITSM / ITOM suite (i.e., Incident, Problem, Change, Service Catalog, SLA) to include working experience in an IT Service Management process coordinator or similar support roleHighly Preferred Experience* Additional ServiceNow Modules (GRC, ITOM, ITAM, ITBM) experience* ITIL v3 or ITIL 4 Foundation certification* ServiceNow Certified (ITSM)* Experience with ServiceNow implementation in Incident, Problem, Change and Knowledge Management, with recent skills working in IT Operations Management (CMDB, Event Mana ement, Discovery)* Lean IT, Six Sigma, PMP, or similar industry certifications* Experience with developing reporting for ITSM process CSFs, KPIs, and operational metrics* Experience with data analysis* Familiarity with Agile and DevOps principlesBenefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.About BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.Interested candidates please send resume in Word format Please reference job code 217409 when responding to this ad.Get job alerts by email.Sign up now!