This job was posted by https://joblink.maine.gov : For more information,please see: https://joblink.maine.gov/jobs/1033450 Overview

　　Service Technician

　　Reports To: Field Supervisor or General Manager

　　Category: Technician

　　Location Name: Pine State

　　Location Address: 3 Eisenhower Drive, Westbrook, ME

　　Why You Should Join the Service Experts Team?

　　Our team consists of the very best; we believe in doing what is rightfor our customers and our employees. We provide our employees with thetraining, support and an opportunity for unlimited professional growth.Join us and become an EXPERT!

　　Service Experts Company Perks and Benefits for YOU

　　Top Pay for Top Performers, including incentive and bonusopportunities, depending on the position

　　Up to \$130,000 on average First Year Total Compensation\" TotalCompensation is Hourly plus Spiffs/Commissions***Depending onCenter this could be moreGenerous PTO provided

　　19 paid days off within your first year of employment (vacation,personal holidays, & national holidays)24 paid days off after your 2nd year of employment{=html}<>- No layoffs during \"Slow Season\" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round

　　Ready to get out of your work truck? We have ample advancementand career-growth opportunities available across the U.S.

　　Hold on to your more of your paycheck with Company-sponsoredMedical, Dental, and Vision Insurance programs

　　We provided wellness program options for free employeemedical

　　Company-provided smart phone, tablet, uniform plan, andtool replacement program

　　We\'ll make you better at what you do with our internal TrainingAcademy

　　Best-in-class 401(k) Retirement Savings Plan with attractivecompany matching contributions

　　Company-paid employee Life Insurance with options for YOU andyour Family!

　　Short-term and Long-term disability insurance options thatwill protect you and your family if you are unable to work

　　Supplemental benefit programs such as: Legal advice, petinsurance, and health advocacy programs

　　Come join the BEST and the BIGGEST team in HVAC: Service ExpertsHeating, Air Conditioning, & Plumbing!

　　Position Summary:

　　Under minimal supervision, performs diagnostic and service work onresidential and/or light commercial HVAC equipment and accessories.Communicates with customer to answer questions, resolves problems, andensures complete customer satisfaction. Promotes products and servicesto customer.Works under the direction of the Field Supervisor or GeneralManager.

　　Responsibilities

　　Works under minimal supervision to perform residential and/or lightcommercial service and maintenance callsAnalyzes, diagnoses, and resolves customer problems in a courteous,professional, timely, and accurate mannerDiagnoses and performs services on heating, air conditioning,ventilation, and refrigeration equipment as well as accessories inan accurate and timely mannerInspects equipment and performs diagnostics on equipment to identifypotential problems to prevent premature and unexpected breakdowns orcallbacksCompletes routine maintenance and equipment cleaning as needed orrequired{=html}<>- Responsible for delivery and removal of parts and equipment needed to complete service work- Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.- Communicates with dispatch, while on duty, to ensure dispatcher has an ac urate status report of activities and availability- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction- Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.

　　{=html}<>- Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for- Represents the company professionally, honestly, and ethically in all business matters and activities- Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed- Performs similar/other duties as needed or assigned- Regular, reliable attendance

　　\<