We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

　　At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

　　WHY WORK FOR US?

　　Great Pay - with the opportunity for increases when performance skill blocks are achieved

　　401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period

　　Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan

　　Benefits – Medical, Dental, Vision, wellness program and more!

　　Paid Holidays

　　Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities

　　Collaborative Environment – AAA will value your contribution to providing exceptional service to our members

　　Free AAA Classic Membership

　　AAA Product Discounts

　　Tuition Reimbursement Program

　　RESPONSIBILITIES/JOB DUTIES

　　Perform fire alarm inspections, identifying deficiencies and upgrade opportunities.

　　Perform fire alarm repairs, maintenance, and upgrades.

　　Perform fire alarm repairs, maintenance, and upgrades.

　　Support of the service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls.

　　Create reports for customer and agency documentation and submittal.

　　Maintain relationship with municipal and state fire authorities for licensing and inspections.

　　Interface with the monitoring center manager and supervisors.

　　Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention. Interface with the sales departments to address current service issues and plan support for future growth.

　　KNOWLEDGE AND SKILLS

　　Two or more years in the installation and/or service of fire alarm systems.

　　Strong customer service communication and conflict resolution skills.

　　Experience in the inspection of fire alarm and life safety systems.

　　Technical knowledge of fire, life safety, and suppression system design and operation is required.

　　Strong written and verbal communication skills.

　　EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES,CERTIFICATIONS/LICENSES ​

　　Must qualify for state alarm agent license.

　　Knowledge of life safety and electrical codes.

　　Technical certifications are required (CSA, NICET).

　　Equipment manufacturer’s training and/or certifications are desirable.

　　Computer / tablet literacy.

　　SUPERVISORY RESPONSIBILITIES

　　The position provides direct inspections and service of customer systems. Responsibilities include interface with and support for internal customers, including office and sales teams. Work directly with customers to maintain relationships, perform conflict resolution, and achieve customer satisfaction for retention. The technician will be expected to expand their skill set into fire sprinkler and suppression systems.WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS ​

　　This position includes primarily field time. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer and tablet is required. Use of hand and power tools is required on occasion.

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　　Innovation. It’s what motivates and drives our 4,200 Team Members as the key to enhance Member value, employee satisfaction, and our future success. We have a 117-year history of service, creating Members for life. We generate $4 Billion in annual sales and serve nearly 6 million Members across 7 states. A3 is our Innovation Lab, where we have launched GIG Car Share, GoMentum Station, AAA CarConnect, AAA House Manager, and the first Autonomous Shuttle. If innovation and purpose are what you’re looking for, journey forward with us.