About Paysafe

　　Paysafe (NYSE:PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over U.S. $120 billion in 2021, and approximately 3,500 employees located in 10+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

　　Paysafe is widely recognized as a leading global provider of payments solutions for businesses and consumers. Experienced and trusted as both a partner and solutions provider, Paysafe is well positioned to capitalize on the wave of new technologies entering the payments space and focused on accelerated growth.

　　Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.

　　To help us fuel accelerated growth, we are looking for an experienced Service Specialist.

　　Position Overview:

　　The Service Specialist is responsible for answering all customer inquiries in a high-volume, fast paced call center environment. This position is expected to provide exceptional support by leveraging probing questions, applying effective listening skills, and servicing caller's inquiries from start to finish. The Service Specialist will provide both technical and customer service via phone, e-mail, and ticketing. The Service Specialist is required to handle all forms of telephone etiquette such as call transfers, message taking, call backs, holds, interruptions, and unintentional disconnects. The position will require the highest degree of professionalism and courtesy when speaking with and supporting all customers and partners.

　　Your responsibilities would include:

　　Answer all inbound calls in a timely and professional mannerProvide prompt and accurate information and support, which includes both general customer service inquiries as well as technical supportHandle all incoming inquiries or grievances from beginning to endEducate customers and partners regarding various company products/servicesResolve customer and partner inquiries and follow-ups in a timely mannerCompleting incoming account updates within the expected SLA timelinesRecord keeping of all calls within all necessary PCS systemsAbility to shift priorities as business needs dictate and operate with a sense of urgencyStrong commitment to quality; delivery of complete and accurate productStrong time management skillsWorks well in a collaborative environment; contributes to overall business objectives while promoting a positive attitude and displaying a sense of teamworkAdditional responsibilities as assigned

　　Qualifications to have:

　　Minimum 1+ years' experience in a call center, technical support or similar environment, requiredProficient in Microsoft OfficePayment's industry experience, preferredFiserv experience, preferred

　　Flexible Working and Location:

　　In recognition of supporting employee flexibility, Paysafe has adopted a flexible workplace approach; whereas employees may have the option to work either from their home or in the office. Some employees may have business requirements to be in the office a specific number of days and/or specific days of the week, as determined by line managers; therefore, employees need to live within a commutable distance to their assigned office. This position's assigned office will be located in our Minden, NV office.

　　Life at Paysafe:

　　Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact. We encourage you to apply even if your experience does not exactly align as we value diverse thoughts, experience, and backgrounds.

　　Equal Employment Opportunity

　　We provide equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.

　　Nearest Major Market: Jacksonville