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Service Representative - MSP
Service Representative - MSP-November 2024
Phoenix
Nov 4, 2025
About Service Representative - MSP

　　Overview

　　Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

　　Responsibilities

　　Delivers quality service to Paychex clients via phone, email, chat, and other avenuesFollows up on outstanding items to issue completion in compliance with established Service Level AgreementsUses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORSDevelops and maintains a basic working knowledge of one or more Paychex productsPerforms data input, maintaining strong prioritization and organizationDocuments all client interactions

　　Qualifications

　　Bachelor's Degree - Preferred

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