Job Description Summary

　　Leading Service Backoffice teams, required to support services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and sold or existing products. This role implements regional strategies and priorities, also assist on establishing Service Backoffice operations objectives, provide representatives with opportunities to expand their knowledge and expertise, analyzing service operations data, and focus on improving performance and processes to better support customers. Impacting departmental operations and be responsible for planning/execution.

　　GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

　　Job Description

　　Roles and Responsibilities

　　Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.

　　Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represent the most direct access to all appropriate internal functions to support the customer.

　　Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.

　　Developing in-depth knowledge of a technical discipline. Use prior experience and acquired technical expertise to execute policy/strategy.

　　In-depth understanding of key business drivers; use this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.

　　Use prior experience and on-the-job training to solve straightforward tasks.

　　Have analytic thinking which are required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.

　　Be an individual contributor with proven interpersonal skills and an early people leader who can hire and develop talent. You’ll provide guidance to new team members and training/development plans.

　　Required Qualifications

　　Advanced experience in the Services & Customer Service Management.

　　Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

　　Desired Characteristics

　　Strong oral and written communication skills.

　　Demonstrated ability to analyze and resolve problems.

　　Ability to document, plan, market, and execute programs.

　　Inclusion and Diversity

　　GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

　　We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

　　Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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　　Additional Job Description

　　Additional Information

　　Compensation Grade

　　LPB2

　　Relocation Assistance Provided: No