The Service Manager reports directly to the Operations / Branch Manager and is responsible for leading the operations overall success, through the development of people, sales, and growth; while concentrating on the aftermarket service including repair of industrial hoists and cranes while continuing to develop long-term relationships with existing customers and cultivate new business partners.

　　The Service Manager will often be a player/coach responsible for assembling and leading a high-performing, customer-focused team. The ideal leader will recruit, hire, train and retain operations leadership by deploying a servant leadership role and leveraging all Crane 1 support resources. This is a demanding, 'hands-on', entrepreneurial position that requires a person with the ability to prioritize and complete a wide variety of management and operational-oriented activities. It is a fast-paced, growth-oriented environment. A great amount of interaction is required.

　　Familiarity with managing operations in a service-based, industrial maintenance and repair business is important. We need a strong, self-driven, collaborative leader to join the team and help shape our future. We are looking for an operational leader that has high energy and engaging personality, a competitive spirit with an insatiable desire to win, and a collaborative approach to teamwork.

　　Service Manager Role & Responsibilities

　　Ensure branches create a safe and compliant work environment.

　　Support customers by effectively communicating with decision-makers and service technicians in repairing equipment and planning maintenance needs.

　　Maintains rapport with customers by evaluating and making recommendations regarding required repairs, inspections, or system improvements.

　　Documents service and installation actions by completing forms, reports, and inspection reports.

　　Confirm job completion and perform billing and invoicing.

　　Effectively communicate company philosophies and goals.

　　Bring out the best of all personnel by providing accountability, training, coaching, development, and motivation.

　　Manage budget and allocate resources appropriately to meet current and future growth needs.

　　Address customer and employee satisfaction issues promptly.

　　Other duties as assigned.

　　Service Manager Requirements

　　KNOWLEDGE: A minimum of (2) + years of technical (mechanical/electrical), construction management, accounting, or related background, or a combination of education and experience that illustrates a proven track record in this field is preferred.

　　SKILLS:

　　Microsoft Office – Outlook, Excel, and Word

　　Excellent interpersonal skills to be able to work with customers, sales staff, and internal team members.

　　Must be able to work in a dynamic environment in which fast response is normal – where the lead time is critical on quotes and delivery.

　　Excellent communication skills – verbal and written.

　　Strong attention to detail.

　　Proven knowledge of mechanical and electrical systems

　　ABILITY: A passion for providing top-notch customer service to our customers. Valid driver’s license and ability to meet our driving requirements.