Global Travel is able to manage and execute complex travel processes with an emphasis on exceptional customer service while generating significant cost savings for the Company. We coordinate and manage individual and group travel arrangements for all corporate travelers in accordance with the guidelines of the Walt Disney Company’s Travel & Entertainment policy.

　　Global Travel & Expense Management delivers optimal services and safe travel while effectively managing overall costs within the framework of The Walt Disney Company (TWDC) Policies. We continually build positive relationships with employees & partners and enable cost effective and flexible business travel that propels business performance. Global Travel & Expense Management delivers expertise and technology services for all travelers on behalf of TWDC. Global Travel ensures cost efficiencies by optimizing the Company’s preferred global travel supplier network.

　　What You Will Do

　　The Global Travel Operations Director is the liaison between the company and the Travel Management Companies (TMC). They are required to oversee and administer corporate travel policies while driving change in fundamental business practices, developing management strategies, ensuring traveler safety and risk management tools are followed. They must also monitor funds of unused tickets, soft dollars, identify gaps in technology and services and solve these challenges on a day-to-day basis to enable a smooth operation.

　　Partner w/international TMC to ensure operational efficiency is seamless

　　Responsible for the oversight of all global TMC to ensure proper staffing/service levels are met. People leader for total of 130 Amex/GB Amex/GBT employees.

　　Holds key partnerships with Legal, Risk Mgmt, GSCC, ESPN and Global Mobility to ensure operational efficiency and interacts in the event occurrences happen out of the norm

　　Collaborate with DWSS CTA team for creation of CTA/CMC cards for Studios/Productions along with reconciliation tool

　　Able to manage multiple projects simultaneously and respond in a quickly and proactive manner

　　Special projects such as Profiles conversion, Group & Events, and over 400 LIVE Productions

　　Staying abreast of booking technologies-GDS, Sabre, supplier programs and other travel technologies. Pursue new ideas & technologies that will enhance travel operations/experience

　　Define travel operational requirements, ensuring policy compliance along with validating quality control standards while continually developing/implementing/ key cost saving initiatives and process improvements

　　Coordinate & interact with preferred vendors along with Global Security Crisis Center to disseminate applicable information for those traveling along with maintaining relationship between Disney lines of business’ and global TMC’s/ensure negotiated rates are utilized for air, hotel & ground

　　24/7 Operational liaison between Disney Studio Productions, ESPN, ABC News and TMC’s to ensure efficiency, quality & saving, ensuring proper plans followed to cover crisis situations

　　Industry Board member with various airlines, car companies, member of Global Business Travel Association

　　ARC Administration

　　Required Qualifications & Skills

　　5-10+ years in Airline/Corporate Travel Business

　　Customer Satisfaction experience

　　Special trade Airline trade school-Travel and Tourism

　　Airline School/Travel & Tourism along with Hospitality

　　Excellent written communication skills including the ability to succinctly convey relevant information across multiple levels of the organization

　　Confidently project a professional image that cultivates relationship building and collaboration

　　Preferred Qualifications

　　Sabre GDS or equivalent knowledge of all functionalities (reservations and ticketing helpful)

　　Airline /Corporate Travel Experience

　　Online program such as Concur/GetThere

　　Cvent

　　Tripit/TripBam or equivalent

　　Groundspan/Deem

　　Sabre GDS or equivalent knowledge

　　Online program such as Concur/GetThere

　　Education

　　Bachelor's degree in a relevant field such as Business Administration, Accounting, Finance, etc.Additional Information

　　Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .

　　Disability accommodation for employment applications

　　The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

　　The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

　　Job ID: 10077044

　　Location: Celebration,Florida

　　Job Posting Company: The Walt Disney Company (Corporate)

　　The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.