Service Manager

　　EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

　　Description

　　WCBinc is looking for aService Managerto join our team to support our intelligence customer inChantilly, VA.

　　The job duties of the Service Manager are as follows;

　　The Service Manager diagrams and documents repeatable processes for a technical program.

　　Meets with the SMEs to gather requirements and document detailed steps for each repeatable task activity.

　　Manages and updates the ServiceNow service catalog and develops service requirements packages for standard catalog items.

　　Monitors service fulfillment; identifies discrepancies or breaks in automated workflows that impact service delivery objectives and escalates them for resolution.

　　Performs version-controlled updates and document tracking.

　　Collaborate with engineers and project managers to gather technical requirements and submit them to developers in clear, concise written communication

　　Monitor project lifecycle workflows and submit tickets to resolve errors

　　Manage and track the DMND and ENHC process for all service delivery requirements and complete escalations when needed

　　Create/update complex workflows and process documents of repeatable tasks and disseminate to program teams via training

　　Conduct quality review of documents and tickets to ensure compliance standards are met

　　Work with integrators and developers to seek out solutions to improve productivity and performance metrics

　　Create Weekly, Daily and Monthly reports and manage task deadlines

　　Position Requirements

　　Required Qualifications:Candidate must have 5 years of experience that can be a combination of work history and education. This equates to a bachelor's and 1 years, Associates and 3 years or HS and 5 years.

　　Required Clearance:TS/SCI with CI Polygraph.

　　• Familiarity of ITIL processes• Technical documentation experience; use of clear language and proper grammar, spelling and punctuation• Ability to execute tasks quickly and efficiently• Expertise in or desire to learn Confluence and MS Visio• Ability to collaborate with teams, facilitate technical discussions and work independently• Use various program resources to answer questions and recommend solutions

　　Location Chantilly, VA

　　Full-Time/Part-Time Full-Time

　　Exempt/Non-Exempt Exempt

　　Security Clearance Requirements TS/SCI with CI Polygraph

　　This position is currently accepting applications.