Job Description

　　Job Summary : The Service Level Manager is responsible for working with the Facilities Department to develop and implement process improvements which enable departmental long range plans to improve store equipment performance, service levels to the stores and reduce costs. Is responsible for developing and effectively evaluating store-level tests to quantify and validate process improvements. Work cross functionally with Store Operations and all support departments to effectively communicate process improvements and ensure business success of the improvements. Manage store-level projects, as needed, to support the Facilities Department BAS Manager and implement process improvements across external equipment repair vendors to resolve service-level issues. Serve as a department liaison with Store Operations and all support departments to ensure business needs are addressed and alignment maintained across the Facility department. Identify root cause and business solutions to address recurring equipment and facility related issues. Develop and implement reports to communicate results and improvement opportunities.

　　Principal Duties:

　　Lead cross functional groups to develop and implement process improvements associated with equipment and/or store level services to reduce costs and improve site conditions.

　　Create processes related to new corporate programs and initiatives to ensure business success from a rounded business perspective.

　　Serve as department liaison, develop and perform store-level tests of new services to support/improve key equipment and site standards and develop improved equipment, building material and/or site specifications.

　　Work cross-functionally with Store Operations and all support departments including Real Estate/Construction & Engineering, Strategic Sourcing, QA, Training and Development, Store Effectiveness, Safety, People Team, Information Technology and Marketing.

　　Identify appropriate vendor follow up and/or implement follow up to resolve vendor, equipment and or site level issues. Responsible for developing effective processes to resolve site level issues.

　　Establish, maintain and communicate equipment repair vendor performance measures.

　　Manage store-level projects including equipment installations and upgrades and services performed to the site and/or building.

　　Responsible for performing site level follow up on vendor services to validate service performance and to provide onsite coaching for external equipment repair vendors.

　　Develop equipment/ service testing plans and analysis to validate optimum program solutions.

　　Implement improved service solutions and equipment repair vendor processes.

　　Provide continuous support/coaching to associates and equipment repair vendors on new processes, procedures and equipment technology.

　　Develop and implement effective communications to keep the business informed of process improvements and the benefits of improvements. (My Wawa, Store Operations meetings).

　　Essential Functions:

　　Ability to work well individually as well as in a team environment

　　Excellent oral and written communication skills. Able to effectively communicate across different groups and levels across the organization.

　　Excellent customer service skills

　　Ability to work with minimal supervision

　　Detail oriented and excellent organizational skills

　　Excellent analytical and problem solving skills

　　Ability to handle multiple projects simultaneously and independently

　　Excellent interpersonal skills

　　Proven self-starter with demonstrated ability to make decisions

　　Excellent leadership skills

　　Ability to effectively negotiate with service vendors

　　Demonstrated ability to learn and utilize corporate systems

　　Proven time management skills

　　Ability to develop and implement efficient processes that balance service level requirement and cost objectives

　　Ability to travel with some overnight stays required

　　Potential for night, weekend and holiday duties

　　Basic Qualifications:

　　Bachelor’s degree in a related field preferred or 5 years of work related experience

　　4-6 years of facilities/equipment management experience

　　Proven experience with vendor management

　　Ability to navigate web based platforms to provide assistance and/or training on use of platform.

　　General mechanical knowledge, ability to read/implement technical drawings for devices and buildings

　　Working knowledge of HVACR system operations and principals.

　　Excellent computer skills using word processing, spreadsheet, database and presentation software

　　Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292.

　　Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

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　　Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of “Fulfilling Lives, Every Day,” for our customers, communities and each other.

　　Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve “boundless convenience,” Wawa offers its own brand of elevated customer service that’s achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you’ll be a part of a team that has a shared mission to put our core values first in everything we do.

　　We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

　　For Technical Issues please email: [email protected] .