This SRC is a 24x7x365 multi-disciplinary operations support function that includes system, administration, software engineering, process expertise, incident response & management, change, enablement, multi-tier network operations centre, and customer engagement.

　　The ideal candidate should be an excellent communicator with a high degree of customer focus, talented, energetic collaborator who has the right mix of hands-on exposure to system engineering, monitoring, incident response, infrastructure administration covering system, networks, storage & databases. (Linux / Azure Cloud/ Docker & Kubernetes) or similar hosting platforms and troubleshooting thereof.

　　Responsibilities

　　Key Responsibilities :

　　Quick trouble shooting of Production Issues.

　　Working experience on RHEL servers

　　Provide L2/L3 support on Windows/VMWare

　　Maintenance, and troubleshooting of Windows Servers.

　　Expertise in SQL Queries

　　Experience in troubleshooting Hyper-V and Fail over clustering.

　　Log Monitoring and Analysis for issue prevention

　　Hands on experience on shell scripting

　　Working knowledge of Azure is an asset

　　Needs to have hands-on knowledge of software containerization platforms like Docker and container orchestration tools like Kubernetes

　　Work in L2 L3 Application Support

　　Experience in Incident resolutions to meet client SLAs

　　Support teams to facilitate prompt resolution of incidents.

　　Coordinate with Development team for L3 issue

　　Preferred ITIL Foundation V3 or V4 certification

　　Flexibility to work in 24x7 shifts.

　　Qualifications

　　Required Qualifications;

　　Work Experience :2+ years

　　Linux

　　SQL

　　Windows Vmware

　　Azure

　　Additional Qualifications:

　　Certifications: Additional advantage -RHCSA, RHCE, AZ-800, AZ-801, AZ-900

　　Professional Attributes: Excellent communication skills Verbal, written and presentation.

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .