Responsibilities:

　　To provide 1st line technical support, answering support queries via phone, email, Chat and Web in Dutch and German and English Identifying the issue and categorizing / prioritize the incident Creating a ticket in ITSM tool Recording trend of calls and identifying outages proactively Callbacks for customer not reachable cases & customer request Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation Requirements:

　　0-2 years' experience in a IT Support or Customer service in a global organization Fluency in Dutch & German & English language Should have knowledge of customer services and managing phone calls/Chats with customers with min B2 and above language competency Should have good logical reasoning skills, Customer Service skills Should be a team player & work collaboratively with onsite and offshore team

　　What we offer:

　　Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others - MyBenefit cafeteria Premium insurance for medical services for employee and family members- Luxmed Life & Disability Insurance for employees and family members- Generali Profitable Voluntary Pension Fund Social Funds benefits: holiday bonuses, allowance for kindergartens, etc. Integration and cultural events for employees Reword and recognition program for high performers Employee Referral bonuses Relocation assistance - Accommodation, travel and other expenses covered Friendly and chill atmosphere and company culture

　　TIS Service Desk