Home
/
Customer Service
/
Account Manager Telco (M/F/D)
Account Manager Telco (M/F/D)-October 2024
Frankfurt
Oct 27, 2025
ABOUT WIPRO
Wipro is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfoli
10,000+ employees
Consulting
VIEW COMPANY PROFILE >>
About Account Manager Telco (M/F/D)

  Based in: anywhere in Germany

  This role is part of Wipro Germany (Wipro GmbH)

  The Diciplinary manager for this role of Amit J.

  Your mission:

  The Account Manager is accountable for both farming (up-sell and cross-sell) and delivery in a large account/s. You will be responsible for driving profitable growth from the account by: Developing strategic relationships with decision makers and influencers in the customer's account Creating and sharing sales success stories Ensuring customer satisfaction through world class delivery Your tasks will include:

  Personnel Relationship building The Account Manager develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including outside CIO . He/she should become a trusted IT advisor to the customer and should participate in his strategic planning The Account Manager builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.

  Account Management The Account Manager identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer's business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan. You will ensure high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders. Conduct client presentations, workshops, and drive pricing Provide inputs for building alliances with product / service vendors

  Delivery Management The Account Manager ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns. The Account Manager monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery Skills and experience:

  At least 15+ years of experience in managing large accounts (above 15Mn USD) in the IT professional services field Domain expertise in Telecom industry and good network in Telecom market in Germany Experience in global service delivery models Strong background in Application Services and infrastructure services. Sales experience in Digital technologies is helpful Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization Hands-on experience with proposal creation and presentations.

  Candidates with disability and appropriate suitability are in favor

  Your tasks will include:

  Personnel Relationship building The Client Partner develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including outside CIO . He/she should become a trusted IT advisor to the customer and should participate in his strategic planning The Client Partner builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.

  Account Management The Client Partner identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer's business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan. You will ensure high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders. Conduct client presentations, workshops, and drive pricing Provide inputs for building alliances with product / service vendors

  Delivery Management The Client Partner ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns. The Client Partner monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery Skills and experience:

  At least 15+ years of experience in managing large accounts (above 15Mn USD) in the IT professional services field Domain expertise in Telecom industry and good network in Telecom market in Germany Experience in global service delivery models Strong background in Application Services and infrastructure services. Sales experience in Digital technologies is helpful Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization Hands-on experience with proposal creation and presentations.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Communication Representative
Primary City/State: Mesa, Arizona Department Name: Call Ctr-CAS-Corp Work Shift: Night Job Category: Marketing and Communications Banner Health has been recognized by Becker's Healthcare as one of th
Field Service Representative ( Technologist / Technician )
Eaton's Electrical sector is currently seeking a Field Service Representative to join the Services team. This position is based at our Delta, BC facility. We offer great benefits from day 1 with a gu
Kundenberater*in / Verkaufsberater*in (m/w/d) in der Autovermietung
Die Avis Budget Group ist einer der weltweit führenden Anbieter von Mobilitätslösungen. Wir sind starke Teamplayer, die Abwechslung lieben und mit Langeweile nichts anfangen können. Wir wachsen weite
Channel Account Manager, DPQ
What you'll do: The primary function of the job is managing Channel Partners within Klang Valley, direct sales efforts to achieve annual sales and growth targets for DPQ Projects. This position will
Branch Customer Service and Sales Rep -Denver, CO
CO Salary Range: USD 15.18 - 24.29 per hour It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job
Desktop Support Analyst
Req ID: 259812 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking o
Helpdesk Associate- Healthcare Clinical Service Desk- Call Center- REMOTE
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, ap
Acute Patient Access Services Representative ED
Primary City/State: Gilbert, Arizona Department Name: Banner Staffing Services-AZ Work Shift: Varied Job Category: Revenue Cycle Find your path in health care. Operating a hospital is more than IV ba
Rep 1, Cust Svc Billing
At a Glance Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relation
Responsable Clients Finaux - Paris 08, 16 & 17, CDI, H/F
Overview Responsable Clients Finaux - Paris 08, 16 & 17, CDI, H/F WHAT MAKES YOU UNIQUE, MAKE US BETTER Vous êtes à la recherche de nouveaux défis ? Vous êtes prêt à propulser votre carrière ? Po
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved