Home
/
Customer Service
/
Account Manager Telco (M/F/D)
Account Manager Telco (M/F/D)-April 2024
Frankfurt
Apr 26, 2026
ABOUT WIPRO
Wipro is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfoli
10,000+ employees
Consulting
VIEW COMPANY PROFILE >>
About Account Manager Telco (M/F/D)

  Based in: anywhere in Germany

  This role is part of Wipro Germany (Wipro GmbH)

  The Diciplinary manager for this role of Amit J.

  Your mission:

  The Account Manager is accountable for both farming (up-sell and cross-sell) and delivery in a large account/s. You will be responsible for driving profitable growth from the account by: Developing strategic relationships with decision makers and influencers in the customer's account Creating and sharing sales success stories Ensuring customer satisfaction through world class delivery Your tasks will include:

  Personnel Relationship building The Account Manager develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including outside CIO . He/she should become a trusted IT advisor to the customer and should participate in his strategic planning The Account Manager builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.

  Account Management The Account Manager identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer's business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan. You will ensure high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders. Conduct client presentations, workshops, and drive pricing Provide inputs for building alliances with product / service vendors

  Delivery Management The Account Manager ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns. The Account Manager monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery Skills and experience:

  At least 15+ years of experience in managing large accounts (above 15Mn USD) in the IT professional services field Domain expertise in Telecom industry and good network in Telecom market in Germany Experience in global service delivery models Strong background in Application Services and infrastructure services. Sales experience in Digital technologies is helpful Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization Hands-on experience with proposal creation and presentations.

  Candidates with disability and appropriate suitability are in favor

  Your tasks will include:

  Personnel Relationship building The Client Partner develops and strengthens relationships with decision makers and influencers in the account. He/she drive penetration in various functions including outside CIO . He/she should become a trusted IT advisor to the customer and should participate in his strategic planning The Client Partner builds a trusted group of referable contacts who can vouch Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections and gains access to new contacts. He/she ensures a balance of customer engagement across business, management and operations.

  Account Management The Client Partner identifies opportunities of growth in the account and leads account strategy and planning. He/she drives penetration in the customer's business units and maintains a comprehensive account growth strategy. He/she regularly monitors sales trends, market dynamics and incorporates into existing account strategy and plan. You will ensure high customer satisfaction, loyalty and quality of experience. You will communicate progress against account plan and other related developments to all relevant stakeholders. Conduct client presentations, workshops, and drive pricing Provide inputs for building alliances with product / service vendors

  Delivery Management The Client Partner ensures cross-geographic synergies in project management and delivery execution. He/she will be in charge of orchestrating internal resources in sales and delivery to give the customer an enhanced delivery experience. He/she conducts regular delivery reviews to prevent cost and schedule overruns. The Client Partner monitors key metrics on a regular basis and plans for initiatives and actions to be taken up to achieve cost optimization and improve service standards. He/she identifies potential weak areas in the delivery and devises corrective action plans to ensure on time and defect free delivery Skills and experience:

  At least 15+ years of experience in managing large accounts (above 15Mn USD) in the IT professional services field Domain expertise in Telecom industry and good network in Telecom market in Germany Experience in global service delivery models Strong background in Application Services and infrastructure services. Sales experience in Digital technologies is helpful Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organization Hands-on experience with proposal creation and presentations.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Onsite Support Representative - Phoenix, AZ
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecti
Service Consultant
7108 - Ft. Lauderdale - 7420 W State Road 84, Davie, Florida, 33317 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by acting a
Patient Care Coordinator
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Teller Lead
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Part Time Teller
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work
Loss Prevention Customer Service Associate
CO Salary Range: USD 16.00 - 18.50 per hour All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission
Customer Service Coordinator, Full Time, Winners, Aberdeen Avenue
Jenna discovered COLLABORATION working at TJX Jenna is an outgoing people person and collaborating with her co-workers to meet customers' needs is what makes her job fulfilling. We want our teams to
DJJ Intensive Care Management Coordinator - Field- Northern Bluegrass Region
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Client Service Coordinator
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterin
Client Service Coordinator
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved