JOB SUMMARY

　　The School of Business Information Technology Department is seeking a full-time Service Desk Administrator (Computer Support Technician 1). The incumbent will report to the IT Service Delivery Team Lead and will be responsible for providing on-site technical support and management of our Storrs Helpdesk and also providing IT support for School of Business faculty, staff, and students. The incumbent is expected to be a subject matter expert on a variety of issues including, but not limited to, computer hardware, software, AV, printers, mobile devices, and networking.

　　This position will be based at the Storrs campus. Occasional in-state travel to other UConn campuses and out-of-state travel may also be required. Evening and weekend hours will also be required as needed.

　　DUTIES AND RESPONSIBILITIES

　　Include but are not limited to:

　　Acting as the primary point of contact for our Storrs location. Overseeing, advising, and managing all site-specific tasks. Assessing Storrs-based departmental needs and working with the Service Delivery Team Lead to develop and provide solutions.Analyzing, troubleshooting, diagnosing, and repairing computer software, hardware, and network problems for a variety of computer users. Troubleshooting and recommending corrective solutions to be applied to computer and network hardware or software and audio-visual equipment.Employing various software and hardware tools and installing software and/or hardware.Leading, training, and managing full-time and student IT support staff as well as full-time professional staff members.Working with the Service Delivery Team Lead to develop policies and procedures for the helpdesk and overseeing the implementation and training of Storrs staff.Serving as a resource and first point of contact regarding technical support requests for School of Business faculty, staff, students, as well as University departments, vendors, and external constituents using space in the School of Business building. Professionally communicating with non-technical end users.Maintaining and administering lab and classroom procedures, computing accounts, supply inventories, handbooks, and policies.Maintaining accurate asset records of our Storrs equipment, including tracking hardware specifications, warranty details, and licensing information.Assisting in endpoint management tasks, such as creating policies, deploying configurations, deploying software packages, and updating OS/applications.Tracking and documenting work and projects for internal knowledge base, lessons learned, consistency, and excellence of service as well as team-collaboration purposes.Collaborating with cross-functional teams to provide comprehensive IT solutions that cater to the specific needs of academic and administrative departments.Carrying out small- to moderately-sized technical tasks with minimal assistance and writing summaries of technical project work.Supporting technical projects undertaken by the Service Delivery Team.Supporting the confidentiality, integrity, and availability of University information as part of the overall University Information Security Program.MINIMUM QUALIFICATIONS

　　Associate's degree and four years of related experience OR Bachelors degree and two years of related experience OR six years of related experience.Strong proficiency in Windows operating systems, applications, and hardware troubleshooting.Thorough understanding of computer hardware, software, peripherals, and standard operating systems.Knowledge of personal device configuration and management.Experience with printer troubleshooting, maintenance, and/or managing a print server.Demonstrated knowledge and use of Active Directory Administration.Experience with MDT, SCCM, Intune/Autopilot, or other endpoint management tools.Experience leading a team or being a project lead.Excellent written, oral, and interpersonal communication skills and the ability to develop, maintain, and grow meaningful relationships with various constituent groups and work effectively and collaboratively with School of Business and University staff, students, faculty, and external constituents.Excellent organizational skills and demonstrated ability to manage multiple short- and long-term projects.Ability to handle non-trivial technical problems or other IT-related tasks while potentially under stress or with time constraints.Proven experience working with diverse student groups, programs, or constituents.Ability to work well with minimal supervision.PREFERRED QUALIFICATIONS

　　Bachelors degree and at least two years of related experience.Prior experience in a formal technology support role.Experience with information technology management and issues in a university or higher education setting.Experience with hardware maintenance and/or repair.Experience writing or adapting scripts or computer code.Experience with computer facility maintenance and building operations.Experience managing full-time staff. Prior experience leading a team and/or managing professional staff in a technical environment.Experience generating reports.Demonstrated ability to create and/or follow complex plans and strategies.Strong proficiency in Apple operating systems (macOS, iOS), applications, and hardware troubleshooting.APPOINTMENT TERMS

　　This is a full-time position based in Storrs, CT. The salary range for this position is $72,000 to $78,000, depending on education, qualifications and experience. This position requires dependable transportation and willingness and ability to work occasional evening and weekend hours and travel in-state and out-of-state as needed to support department events and activities. This position also requires the ability to tolerate dust exposure and lift 50 pounds. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

　　TERMS AND CONDITIONS OF EMPLOYMENT

　　Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

　　TO APPLY

　　Please apply online at, Staff Positions, Search #498146 to upload aresume, cover letter,and contact information forthree (3) professional references.

　　This job posting is scheduled to be removed at 11:55 p.m. Eastern time on January 31, 2024.

　　All employees are subject to adherence to the State Code of Ethics which may be found athttp://www.ct.gov/ethics/site/default.asp{rel="noopener noreferrer" target="_blank"}.

　　All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

　　The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their idea