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Senior Project Manager, HR & Services Delivery
Senior Project Manager, HR & Services Delivery-March 2024
Indianapolis
Mar 30, 2026
About Senior Project Manager, HR & Services Delivery

  Indianapolis, IN, USA | Salary | Human Resources | Full Time

  Primary Purpose

  The Senior Project Manager will plan, manage, and aid in the implementation of a new complex cross-functional HR and Service Delivery effort. This will entail managing the efforts to establish a new integrated HR systems and development of processes for payroll and benefit services offerings. This role will lead and motivate project team members, develop and manage multiple related projects, tie projects to other Company initiatives, aid in stakeholder and change management, and act on behalf of the project sponsor in accordance with the overarching Company strategic objectives and plans as it moves a long-standing Company with shared services to a new platform for a standalone Company with lots of future growth.

  Essential Functions and Responsibilities

  + + Manages all aspects of multiple related projects to ensure the overall HR Service Delivery macro project is aligned to and directly supports the achievement of the Companies strategic objectives.

  Owns the full project life cycle, including the work to assess the current state, envision the future, builds a roadmap to the future, select vendors to support the future state technology needs, implement solutions, set success goals, and build maintenance plans.

  Manages day-to-day project activities and resources and participates with other project management team meetings.

  Identifies and develops trusted adviser relationships with project and program partners, sponsors, and stakeholders.

  Plays a key role in stakeholder and change management.

  Demonstrates a functional acumen to support how solutions will address project and enterprise goals while maintaining alignment with industry best practices.

  Provides management for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.

  Establishes practices, templates, policies, tools, and partnerships to enable enterprise-wide success.

  Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies, and critical path deliverables.

  Defines and delivers status reporting/progress reports regarding overall budget, project milestones, deliverables, dependencies, risks, and issues.

  Defines and reports on project success criteria results, metrics, etc.

  Prepares estimates and detailed project plans for all phases of the project.

  Develops and delivers appropriate content, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, key stakeholders, and executive leadership.

  Participates and/or drives feasibility studies, vendor selections, and proposals for evaluation by appropriate key stakeholders.

  Partners with leadership to procure adequate resources to achieve project objectives in planned timeframes.

  Develops SOWs, RFPs, etc. for requested goods and services.

  Develops and manages external vendor relationships, communications, resources, budget, change, risks, and issues.

  In alignment with the strategy and priorities, makes decisions on behalf of the sponsor.

  Maintains confidentiality and the highest degree of integrity.

  Exhibits behaviors in alignment with Company's organizational cultures and values.

  Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

  Education: Bachelor's degree required. MBA a plus

  Experience: Minimum 7 years' experience in Strategic Project Management utilizing PM tools required.

  Experience demonstrating and understanding interdependencies between technology, operations, and business needs required. Minimum 5 years managing people directly or indirectly required. Complex, cross-organizational process improvement experience. Authority, gravitas, executive presence. Stakeholder and change management skills. Experience managing a budget.

  Knowledge and Abilities: Vendor management experience. Excellent fact-based decision making. Excellent communication skills required to effectively communicate across all levels including executive team. Stakeholder and change management skills Excellent presentation and negotiation skills as well as excellent fact-based decision making. Vendor management and system implantation experience required. Regular and predictable attendance is an essential function of this job.

  A post offer drug screen will be required.

  EEO including disability/veteran.

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