Job Description

　　Responsible for setting individual performance objectives that align to the overall objectives of the team

　　Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management

　　Provide mentorship, guidance and career development to team members

　　Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement

　　Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data

　　Escalate issues that may affect delivery of work and business outcomes in a timely manner to management

　　Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

　　Identify actionable insights, suggest recommendations, and influence

　　Team strategy through effective communication

　　Job Qualifications

　　At least 3 years BPO operations experience with at least 1 year supervisory

　　Bachelors Degree Graduate and/or Undergraduate

　　#LI-PH