Date Posted:

　　2024-01-09

　　Country:

　　United Kingdom

　　Location:

　　Otis & Liftec Express Dartford, Regus Admirals Park, Victory Way, Dartford, DA2 6QD

　　Job Title

　　Service Delivery Manager

　　Role Overview

　　Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

　　Otis is growing and we are recruiting a Service Delivery Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.

　　On a typical day you will:

　　Ensure all aspects of field safety

　　Meet with customers to ensure obligations and expectations are achieved

　　Direct the performance of field maintenance and contractual service operations

　　Conduct field education training with field workforce

　　Maintain customer quality assurance, managing the expenditure of labor and materials

　　Improve efficiencies, managing route schedules and callback rates

　　Provide technical support, participating in sales estimation / proposals as required

　　Authorize repair orders and tracking completion

　　Lead change to better efficiency and communication

　　What you will need to be successful

　　High school education required; BA/BS degree preferred or equivalent relevant work experience

　　Experience with leading a team of technicians is preferred

　　Elevator industry experience is desired, but not required

　　Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment

　　Strong computer and technology skills, business acumen and a passion for customer service.

　　What’s In it For Me / Benefits

　　You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

　　We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

　　Apply today to join us and build what’s next!

　　If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

　　Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

　　You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

　　When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

　　We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

　　Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

　　Become a part of the Otis team and help us #Buildwhatsnext!

　　Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected] .

　　Privacy Policy and Terms:

　　Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms

　　We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.