Position Title: Service and Support Associate (Case Manager)

　　Salary Range: $21.05 - $34.54 per hour -- Salary based on related experience.

　　Position Description:  

　　Provides parent education and developmental instruction to achieve goals for child and family as identified on the Individualized Family Service Plan (IFSP).  Responsible for caseloads ranging from 20-30 individuals.  

　　Duties:  

　　Facilitates the person-centered planning process to identify and address individual choice, preferences, strengths, and need for all services.  Assesses individuals' need for service utilizing formal and informal assessments.  Develops and revises Individual Service Plans (ISPs). Develops and monitors meaningful and measurable outcomes. Develops and implements an annual schedule of plan reviewWorks cooperatively with individuals and on behalf of individuals to coordinate and acquire needed services.  Links individuals to appropriate community resources and assists individuals in the provider selection process as required.  Maintains effective and ongoing contact/communication with individuals, families, guardians, and significant others, as applicableContinuously reviews the delivery of services, supports, and training provided by the Board, other agencies/providers, and persons important in the life of individuals served.  Ensures services are effective and in compliance with local, state, and federal regulations.  Maintains regular and ongoing contact with residential service providers.  Provides technical support regarding delivery and documentation of servicesDevelops staffing patterns and service budgets.  Monitors utilization of authorized services.  Works to maximize services while maintaining costs.  Maintains proficient knowledge of assessment tools and software programs for adequate waiver service planning and budgetingCompletes all necessary paperwork in an accurate and timely manner, including required elements for waiver administrationDocuments all services in accordance with established Targeted Case Management (TCM) guidelinesParticipate in MUI/UI reporting, investigation, and follow-up, including identifying trends and patternsAssures individuals have adequate representation, including identified natural supports and chosen representativesCollaborates with community agencies.  Provides information about the Board on topics such as eligibility rules and available servicesParticipates in training and educational opportunities at the agency and through other sources, including all statewide opportunitiesResponsible to: SSA Manager 

　　Hours: Flexible - This employee may be required to Telework

　　Qualifications:  

　　Bachelor's degreeOver one through three years of related experience preferredExperience with Medicaid/Medicare Waiver programs strongly preferredExperience with standard office equipment including computers with Microsoft Office and similar software for advanced computer use

　　Have or be capable of obtaining Service and Support Administration certification

　　Must have a valid driver's license with a record that is acceptable by the agency's insurance carrier as verified by an annual driver's abstract

　　Must provide proof of liability insurance on personal vehicles

　　First Aid and CPR

　　Ability to assess service delivery and communicate effectively with providers

　　Knowledge of social systems and available resources

　　Ability to write articulate correspondence and communicate clearly orally and in writin