We are looking to add on to our great team! Freedman Seating Company is hiring for a Customer Service Support Representative. Freedman Seating Company has been in business for over 120 years and is a leading manufacturer of transportation seating products (bus, rail, marine, delivery truck, commercial, and specialty vehicles). Located on the west side of Chicago.

　　The Customer Service Support Representative ensures that all customer needs are promptly addressed by responding to requests, orders, questions, and concerns. Qualified candidates for this position must have a passion for excellence, outstanding communication, attention to detail, as well as the ability to readily build relationships in person and/or over the phone. The perfect candidate is a self-starter who can work well independently.

　　Responsibilities

　　Accurately enter customer sales orders, quotes and returns

　　Address basic technical support questions

　　Receive inbound calls and respond to calls as appropriate

　　Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards

　　Create and maintain customer accounts in database

　　Perform administrative duties, reports and special projects associated with Customer Support

　　Requirements

　　At least 1 year work experience in Customer Support

　　Impeccable Attention to Detail with Strong Organizational Skills

　　Exceptional Communication Skills and Professional Presence

　　Innovative Problem Solver, Results minded and Solution focused

　　Effective Team Player with the ability to Work Independently

　　Strong keyboarding skills

　　Proficient in MS Office Suite

　　Bilingual, a plus

　　Prior experience in a manufacturing environment, a plus

　　Knowledge of ERP software systems, a plus

　　We offer comprehensive benefits to include medical, dental, optical, and optional 401K. Freedman Seating Company is an equal opportunity employer.

　　Qualified candidates should submit an application and resume at www.freedmanseating.com/careers