Dealership:L0400 Suburban Chrysler Dodge Jeep Ram Fiat of Ann Arbor

　　Suburban Ann Arbor CJDR

　　Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

　　Responsibilities:

　　As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

　　Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

　　Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

　　Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.

　　Communicate additional repair and service needs to the customer based on vehicle inspection.

　　Administer the manufacturer warranty for qualifying vehicle repairs.

　　Keeping customer informed of service specials, completion times and service expenses.

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　　Qualifications:

　　Previous Service Advisor experience, preferred.

　　Prior experience as an automotive technician a plus.

　　A team player who is focused on providing exemplary customer service.

　　Basic mechanical understanding of an automobile.

　　Acceptable driving record and a valid driver's license in your state of residence

　　We offer best in class industry benefits:

　　Competitive pay

　　Medical, Dental and Vision Plans

　　Paid Holidays & PTO

　　Short and Long-Term Disability

　　Paid Life Insurance

　　401(k) Retirement Plan

　　Employee Stock Purchase Plan

　　Lithia Learning Center

　　Vehicle Purchase Discounts

　　Wellness Programs

　　High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

　　At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

　　Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!