Sr. Voice Engineer (Avaya), Alpharetta, GA

　　About the business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. We are a fast-growing division of the RELX Group, and the convergence of many industry-leading solutions are providing LexisNexis Risk with significant opportunity for future growth. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/

　　About our team: The team supports and manages the enterprise voice system in both on-prem and cloud environments

　　About the job: The Senior Voice Engineer will design, configure, manage, troubleshoot, support and implement the Voice Infrastructure while performing project management and coordinating the efforts of varied support staff.

　　You will be responsible for:

　　Acting as point of escalation with recurring telecommunications issues which includes root cause and remediation.

　　Serving as a cross-platform technical subject matter expert to facilitate the integration of voice systems with business applications and to optimize the use of carrier services while maintaining appropriate security.

　　Interacting with end-users and all levels of management in developing solutions to problems or creating efficiencies pertaining to Voice processes that impact the business

　　Keeping documentation up to date for all telecommunications systems such as toll free numbers call center routing, trunking, voice announcement scripts and circuits.

　　Qualifications:

　　Minimum of 10 years’ experience with Avaya switch technology and related components

　　Azure Experience

　　AES servers and work with adjunct routing

　　Avaya media Gateways G650, G450

　　Avaya VOIP phones

　　Avaya AES- Application Enablement Services

　　Avaya AEP- Avaya Experience Portal

　　Verint V15

　　Call Center skills: VDN, Vector & Variables programming a must

　　Avaya Converged Platforms

　　Expertise in Avaya Communications Manager in a distributed environment Avaya Communication Manager 8.X

　　Avaya System and Session Manager

　　Session Border Controllers (SBC's)

　　Skype/Teams utilizing Enterprise Voice

　　Avaya CMS

　　Microsoft Teams for Voice

　　Telephony design, architecture, configuration, implementation, support and troubleshooting skills

　　Security and Vulnerability Management

　　Telephony Endpoints (wired/wireless/soft client)

　　911 regulations and solution knowledge

　　Strong documentation, communication skills, and ability to train others

　　Ability to handle being on call and after hours support

　　Strong communication skills written and verbal

　　Expertise in troubleshooting, performance tuning, and problem resolution

　　Strong organizational skills

　　Women in tech:

　　LexisNexis Risk Solutions is supportive of women in Technology and has been a founding signature for the Tech Talent Charter. We have the following initiatives in place to support women in technology:

　　Mentoring scheme for women in technology,

　　Women’s network forum, regularly run events for schools about careers in technology to inspire the next generation of girls in technology.

　　Learn more about the LexisNexis risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)

　　#LI-MR1 #LI-HYRBID

　　At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

　　We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

　　Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

　　RELX is a global provider of information and analytics for professional and business customers across industries.

　　We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

　　In short, we enable our customers to make better decisions, get better results and be more productive.