At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

Job Description:

The Senior Visual Merchandising Specialist will own and execute the Nespresso Global Headquarter (HQ) visual strategy for all US-based Nespresso Retail Boutique stores. This role is a key part of the Retail customer experience in driving company results. This role will be responsible for spearheading the experience that includes visual journey and in-store customer experiences. The Senior Visual Merchandising Specialist will also be responsible for translating and localizing the HQ strategy to the US market, and creating the content for stores to self-service their quarterly visual sets/plans. You will liaise with marketing to ensure consistent branding and business acquisition to ensure alignment and support with campaigns and activations. This is a hybrid based opportunity.

Responsibilities:

Visual Merchandising Standards

• Own Nespresso’s Visual Merchandising Guidelines and their adaptation to US market needs by boutique format.

• Partner to ensure POS and Shopper activation strategies are implemented on brand in store

Ensure full compliance of all boutiques with Visual Merchandising guidelines through regular store visits and monthly reporting on gaps and progress vs standards.

• Support in creating efficiencies with existing processes, improve visual merchandising implementation in boutiques, as well as cross-functional work-streams across Retail Operations, Product Marketing, Brand Communication and HQ.

• Continually innovate merchandising strategy to support business needs and evolving demographics.

• Complete a photo report after every visual change to be shared with Retail leadership Team and District Managers.

• Maintain all price tag signage, videos and music through the 3rd party vendor and ordering website for the Store Managers.

Retail Customer Journey Strategy

• Support forward-looking customer journey roadmap aligned by US Marketing HQ Retail, incorporating customer insights, store feedback, and industry trends.

• Implement customer experience requirements including signage, digital and interactive content, product displays and fixtures.

• Collaborate on "Tasting program" by defining monthly priorities, creating relevant communication materials and assessing impact on conversion and limited-edition penetration.

• Develop standard operating procedures, guidelines, best practices and processes for the retail customer journey.

Lead Product and Campaign Activations for Retail

• Lead and guide retail teams in order to enable outstanding performance and build high employee engagement for campaign launches.

• Partner with Marketing to create and execute a retail product campaign launch calendar including Windows, In-store experience and merchandising, Tasting, Masterclass and employee engagement.

• Coordinate ordering, delivery and installation of global campaigns.

• Lead the briefing, internal alignment, execution and installation of local campaigns.

• Communicate guidelines for every visual campaign with clear directions and photo instructions.

• Schedule and communicate in a timely manor the timeframe for the installation of the new visuals and provide tracking information.

• Work with Analytics OMNI training teams on a post assessment summarizing business impact and boutiques feedback.

Support New Store and Temporary Store Openings

• Work with HQ/Marketing/Retail Development for outside marketing materials, hoardings and mall approvals.

• • Manage in-store prop and visual ordering (i.e. props, accessories, lightboxes).

• • Provide in store Visual Guidelines, capsule wall, accessory tables, tasting bar, etc. in advance to openings.

• • Support store opening activities cross functionally (i.e. CRM, Brand, eCommerce and Media).

Requirements:

• High School Diploma or GED required; Bachelor’s degree preferred.

• 5+ years of professional work experience in Visual Merchandising or Marketing preferred.

• 5+ years of experience in managing large financial budgets required.

• Demonstrated fluency in MS Office including Word, Excel, Outlook and PowerPoint required.

• Must have excellent communication (oral and written), organizational, presentation and stakeholder management skills (including the ability to develop and maintain strong, cross-functional stakeholder relationships).

• Willing and able to work under pressure to meet tight deadlines with minimal supervision.

• Must possess strong attention to detail, project management and time management skills.

• Must be agile and able to multi-task/prioritize key tasks based on the needs of the team and the business.

• Willing and able to travel up to and including 25% based on the needs of the team and the business.

The approximate pay range for this position is $109,000 to $115,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location.

Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (nestlejobs.com)

Requisition ID:

311847

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. If you require an accommodation in order to view or apply to open position, please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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