Description

　　DESCRIPTION

　　At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.

　　As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.

　　About the team and the role

　　The Amazon Web Services (AWS) Solutions Architect team partners with customers to design and build some of the most scalable, flexible and resilient cloud architectures and solutions. AWS Solutions Architects collaborate with AWS Sales and other AWS teams to help address customer business challenges and accelerate the adoption of AWS services. You will engage with product owners to influence product direction and help our customers tap into new markets by utilizing AWS Services. You will also look for patterns and trends that can be broadly applied across an industry segment or a set of customers that can help accelerate innovation. Along the way, you will get the opportunity to enhance your own body of knowledge and have some fun.

　　The Strategic Account Segment was created to strengthen the deep collaborative relationship AWS has with flagship customers like Netflix, Amazon, and SAP. Each of these customers in this segment are pushing the boundaries of how our services are used and are looking for creative ways to broaden their use of AWS to fundamentally transform their business.

　　The TAM is the centrepiece of value to our Enterprise Support customers, working alongside the broader dedicated global account team. If you wish to be at the forefront of customer strategies and innovation, come join us!

　　Additional resources

　　https://aws.amazon.com/premiumsupport/plans/enterprise/

　　https://youtu.be/q45zIvD51Fg

　　https://www.youtube.com/watch?v=0cmOkLArdwY

　　Key job responsibilities

　　Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning

　　Utilize technical skills to solve difficult support issues and technical challenges

　　Understand operational parameters and troubleshooting process for customer issues and escalations

　　Advocate for customer needs to overcome adoption blockers and drive new feature development

　　Improve customer capabilities by running workshops, operations and architecture reviews

　　Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption

　　Work with customers across all levels from developers through to C-Suite executives

　　Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account Managers

　　A day in the life

　　https://youtu.be/q45zIvD51Fg

　　https://www.youtube.com/watch?v=0cmOkLArdwY

　　We are open to hiring candidates to work out of one of the following locations:

　　Munich, BY, DEU

　　Basic Qualifications

　　Experience in design/implementation/operations/consulting with distributed applications

　　Experience in technical engineering

　　Preferred Qualifications

　　Experience in a 24x7 operational services or support environment

　　Experience in internal enterprise or external customer-facing environment as a technical lead

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

　　m/w/d