Date Posted: 01/23/2024

　　*Hiring Organization: *Rose International

　　*Position Number: *457122

　　*Job Title: *Senior Representative, Customer Service - Skilled

　　*Job Location: *Portage, MI, USA, 49002

　　*Employment Type: *Temp to Hire

　　*Estimated Duration (In months): *5

　　*Min Hourly Rate($): *20.00

　　*Max Hourly Rate($): *20.00

　　Must Have Skills/Attributes: Call Center, Claims, Customer Service, Sales

　　*Only those lawfully authorized to work in the designated country associated with the position will be considered.*

　　Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

　　Shift: 1st Shift 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, Friday (** Must be willing to work overtime.)Description:

　　Provides customer services relating to sales, sales promotions, installations and communications.Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.Develops organization-wide initiatives to proactively inform and educate customers.Develops improvement plans in response to customer surveys.This position requires knowledge that is acquired through experience, specialized education or training.The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making.The job requires a basic understanding of work routines and procedures in own discipline.The technical procedures for this level are well defined.The job works within well-defined procedures that may involve a variety of work routines.This job typically requires a minimum of 2 or more years' experience.

　　Benefits:For information and details on employment benefits offered with this position, please visit here{target="blank" rel="noopener"}. Should you have any questions/concerns, please contact our HR Department via our secure website{target="blank" rel="noopener"}.

　　California Pay Equity:For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here{target="_blank" rel="noopener"}.

　　Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

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