Summary The Senior Psychologist Program Manager, Service Line Manager reports to the Chief of Staff. The MH&BS service line manager supervises managers within the MH&BS service line. The MH&BS manages human and material resources and a variety of mental health programs. This position oversees the mental health services throughout the Northern Arizona VA Health Care System (NAVAHCS). Responsibilities Multi-discipline Announcement: There is one (1) vacancy that can be filled as a Licensed Professional Mental Health Counselor, Psychiatrist, Senior Psychologist Program Manager, or Social Worker Program Manager. Below are the announcement numbers for all disciplines. LPMHC: CBSX-1229452-24-TJ Psychiatrist- CBSX-12229454-24-TJ Senior Psychologist Program Manager - CBSX-12229487-24-TJ Social Worker Program Manager - CBSX-12229491-24-TJ The MH&BS service line manager in collaboration with the medical staff, is responsible and accountable for:- All professional and administrative activities within MH&BS including selection, orientation, and continuing education of staff.- Assuring that all licensed independent practitioners receive education on assessing and managing pain .- Clinically related activities of the service line .- Administratively related activities of the service line, unless otherwise provided by the hospital.- Continuing surveillance of the professional performance of all individuals in the service one who have delineated clinical privileges.- Recommending to the medical executive board the criteria for clinical privileges that are relevant to the care provided in the service line.- Recommending appointment and clinical privileges for each medical staff member of the service line and other requesting privileges within MH&BS.- Assessing and recommending to the relevant hospital authority of site sources for needed patient care, treatment, and services not provided by the service line or health care system. Coordination and integration of services performed outside of the service line, with the concurrent of the Chief of Staff.- Ensuring strategies are implemented to increase supply and shape demand as are defined in the advanced-clinic access principles.- Pulling reports related to provider clinic utilization as mapped to the assigned MCA DSS labor report; ensuring maximum use of provider time to accommodate patient car needs and balance supply and demand based on variation to the system.- Developing backlog reduction plans when delay is occurring, and supply is equal to or less than demand.- Reviewing and reducing appointment types.- Assisting the Group Practice Manager (GPM) in developing and executing a variable contingency plan policy and process within each clinical service/section.- Ensuring adherence to advanced clinic access principles for appointments t include the following: check in/check out, intake/evaluation, rooming, synchronization of all needed information during the face-to-­face time with the provider and follow-up for the next appointment.- Overseeing the consult management process ( ex. education on consult reports, consult business rule implementation, understand types of consults, process, and policy variations, participates in consult COP, and coordinates development of care coordination agreements).- Improves quality of care by achieving: Implementation, monitoring, and successful outcomes of facility-wide performance measures and quality standards established by VHA. Excellence in transitions of care and coordination of care across services including PC, S&D, ED, Acute Care, Community Care, CLC. Excellence in the delivery of care to patients with mental health disorders. - Develops clinical strategies to increase complexity of care delivered, ensure workload capture and assure vesting of all eligible Veterans by: Designing processes to ensure timely documentation of encounters (within 24 hours of encounter). Improving workload capture through pertinent and timely documentation. Overseeing processes to assure that consults/requests for inpatient and outpatient care are clinically completed within mandated timelines. - Assures leadership oversight for effective use of resources by: Providing oversight for budget operations. Becoming knowledgeable of lean processes Improving patient satisfaction scores by effectively using data sources to develop improvement processes. Improving employee satisfaction by effectively using data sources, such as the All-Employee Survey to develop improvement processes. Work Schedule: Monday - Friday, 8:00am - 4:30p Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: May be authorized to a highly qualified candidate. Permanent Change of Station (PCS): Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship: Be a citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with chapter 3, section A, paragraph 3.g, this part.) Education: Have a doctoral degree in psychology from a graduate program in psychology accredited by the American Psychological Association (APA), the Psychological Clinical Science Accreditation System (PCSAS), or the Canadian Psychological Association (CPA) at the time the program was completed. The specialty area of the degree must be consistent with the assignment for which the applicant is to be employed. For the purpose of meeting this requirement, the term "specialty area" refers to the specific specialty areas recognized by the accrediting body and not to specific job duties that might require special skills. Currently, APA accredits doctoral programs in the specialty areas of clinical psychology, counseling psychology, school psychology, or combinations of two or more of those areas. PCSAS accredits doctoral programs in psychological clinical science. OR Have a doctoral degree in any area of psychology and, in addition, successfully complete a re-specialization program (including documentation of an approved internship completed as part of the re-specialization program) meeting both of the following conditions: (a) The re-specialization program must be completed in an APA or a CPA accredited doctoral program; and, (b) the specialty in which the applicant is retrained must be consistent with the assignment for which the applicant is to be employed. OR Have a doctoral degree awarded between 1951 and 1978 from a regionally-accredited institution, with a dissertation primarily psychological in nature. AND Internships: Have successfully completed a professional psychology internship training program that was accredited by APA or CPA at the time the program was completed and that is consistent with the assignment for which the applicant is to be employed. OR New VHA psychology internship programs that are in the process of applying for APA accreditation are acceptable in fulfillment of the internship requirement, provided that such programs were sanctioned by the VHA Central Office Program Director for Psychology and the VHA Office of Academic Affiliations at the time that the individual was an intern; OR VHA facilities that offered full-time, one-year pre-doctoral internships prior to PL 96-151 (pre-1979) are considered to be acceptable in fulfillment of the internship requirement; OR Applicants who completed an internship that was not accredited by APA or CPA at the time the program was completed may be considered eligible for hire only if they are currently board certified by the American Board of Professional Psychology in a specialty area that is consistent with the assignment for which the applicant is to be employed. (NOTE: Once board certified, the employee is required to maintain board certification.) OR Applicants who have a doctoral degree awarded between 1951 and 1978 from a regionally-accredited institution with a dissertation primarily psychological in nature may fulfill this internship requirement by having the equivalent of a one-year supervised internship experience in a site specifically acceptable to the candidate's doctoral program. If the internship experience is not noted on the applicant's official transcript, the applicant must provide a statement from the doctoral program verifying that the equivalent of a one-year supervised internship experience was completed in a site acceptable to the doctoral program. Licensure. Hold a full, current, and unrestricted license to practice psychology at the doctoral level in a State, Territory, or Commonwealth of the United States, or the District of Columbia. Exception. Non-licensed applicants who otherwise meet the eligibility requirements may be given a temporary appointment as a "graduate psychologist" at the GS-11 or GS-12 grade under the authority of 38 U.S.C. § 7405 [(c)(2)(B)] for a period not to exceed two years from the date of employment on the condition that such a psychologist provide care only under the supervision of a psychologist who is licensed. Failure to obtain licensure during that period is justification for termination of the temporary appointment. Loss of Credential. A psychologist who fails to maintain the required licensure must be removed from the occupation, which may result in termination of employment. At the discretion of the appointing official, an employee may be reassigned to another occupation if qualified and if a placement opportunity exists. Physical Requirements. See VA Directive and Handbook 5019. English Language Proficiency. Psychologists must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, section A, paragraph 3j. Grade Determinations: To be creditable, psychological work experience can be obtained through paid or non-paid employment providing psychological work or through participating in a supervised postdoctoral psychology training program (i.e., fellowship or residency). Psychological work experience must have occurred after the doctoral degree was obtained and must have required the use of knowledge, skills, abilities, and other characteristics associated with current professional psychology practice. Senior Psychologist Program Manager, GS-15 Experience: In addition to the basic requirements, the candidate must have at least fours years of experience as a professional psychologist, with at least one year equivalent to the GS-14 grade level. Demonstrated Knowledge, Skills, and Abilities (KSAs): Candidate must also demonstrate all of the below knowledge, skills and abilities. 1. Skill in managing and directing the work of large, complex organizational units and in applying effective management practices. 2. Skill in persuasion, negotiation, and motivation to negotiate multiple program policies. 3. Skill in interpersonal relationships in dealing with employees and other managers using advanced consultation and problem solving skills. 4. Skill in the application and analysis of measurement tools to systems issues. 5. Ability to balance responsibilities in a complex environment and to work with great autonomy; ability to set priorities and delegate tasks, meet multiple deadlines, analyze complex organizational problems; and ability to develop and implement effective solutions for those problems. 6. Ability to assess need for basic and complex services across multiple programmatic contexts. 7. Ability to coordinate the efforts of multiple program elements across a complex system. References: VA Handbook 5005/103, Part II, Appendix G18, dated February 7, 2018. The full performance level of this vacancy is GS-15. Physical Requirements: Moderate Lifting, 15-44 pounds, light Carrying, under 15 pounds, use of fingers, walking -2 hours,standing-2 hours, near vison correctable at 13" to 16" to Jaeger 1 to 4, far vison correctable in one eye to 20/20 and to 20/40 in the other eye, ability to distinguish basic colors, hearing (aid permitted), mental/emotional stability required, working closely with others, and working alone. Work Environment: This is a clinical outpatient care or office environment. There are no special demands for the office environment. The clinical work environment will require occasional personal protective equipment, cleaning, sterile procedure and other precautions specified by NAV AHCS Infection Control and Risk Management. Works both alone, and closely with others. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.