Senior Project Manager Family Motel

　　Denver, CO (http://maps.google.com/maps?q=4855+West+Colfax+Denver+CO+USA+80204)

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　　Description

　　The Project Manager for the Family Motel is responsible for the overall functioning of the Family Motel. The Family Motel serves two populations in different programs: a family shelter and a Grant Per Diem program within the facility. Job duties include a) ensuring the appropriate staffing structure for all programs including reviewing best practices with staff, overseeing the training of staff, and safety of staff and building; b) program development including creating new systems as outcomes adjust, instituting policies and procedures for service delivery; c) grant oversight, ensuring timely and accurate reporting to funding sources, and d) community outreach; representing VOA’s programming within the community, identifying needs of the community and spearheading community practices. This position is also responsible for the management of the relief staff for the residential programs.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　· Ensures that the participant’s voice is heard and incorporated in programming.

　　· Oversees the Motel project and all applicable operations and programming. Responsible for overseeing the on-going monitoring of 24-hour service provision by strategically scheduling and supervising both direct and support staff. Personnel oversight to encompass recruitment, training, volunteer coordination, program development, coaching and evaluation of program staff and interns, the facilitation of inclusive staff meetings to foster teamwork and communication, and the coordination of ongoing training initiatives in collaboration with the management team.

　　· Oversight of the relief staff list for all residential facilities including hiring and training of relief staff.

　　· Ensures that the Motel functions well on a day-to-day basis by appropriately delegating operational tasks to direct, contract and support staff.

　　· Ensures that all guests have access to nutrition through services provided by VOA Kitchen.

　　· Facilitates the recruitment and hiring process along with human resources department to fill vacant positions quickly.

　　· Ensures direct staff, contract staff and volunteers are responsible and accountable for all program components, group activities, and community events.

　　· Provides for the safety and protection of the guests. Responsible for overseeing the provision of crisis intervention, trauma informed care and Housing Case Management for program guests.

　　· Ensuring staff have sufficient community referral information and that documentation is thorough in two separate databases.

　　· Gathers statistical data relevant to program, prepares reports, assists in grant applications, and aids in the preparation of grants and proposals.

　　· Responsible for community relations, monitoring expenses, reporting to funding sources, assistance with budgeting, grant writing and other administrative duties in conjunction with the Director.

　　· Supervises the provision of services provided by the housing case managers and other staff, ensures appropriate support, participant accountability and advocacy, monitors intakes and discharges as well as housing placement.

　　· Responsible for monitoring revenue and expenditures throughout the year, taking corrective action when needed so to ensure that appropriate spend down of the grant is occurring.

　　· Ensures that the facility is consistently maintained in a clean, comfortable, and orderly manner and that it is always “tour ready”.

　　· Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

　　· Orders office, food and cleaning supplies as needed.

　　· Develops policy and procedures for review and approval by upper management, implements policy and procedures, monitors compliance with policy and procedures and revises policy and procedures as needed and appropriate. Communicates changes in policy and procedures using proper protocol.

　　· Develops and maintains a liaison relationship with community agencies that provide supportive services that could benefit families and single individuals, i.e., public agencies, local shelters, transitional housing, food banks, etc.

　　· Performs on-call duties on evenings, weekends and Holidays as assigned.

　　· Schedules him/herself to cover approximately one 8-hr shift at the Motel front desk each month to maintain familiarity with operations and organization.

　　· Performs duties in a professional manner according to the Social Work Code of Ethics.

　　· Predictable, consistent attendance.

　　· Performs other duties as assigned.

　　Position Type and Expected Hours of Work

　　Full-time

　　40 hours a week working Monday through Friday, participation on the Supervisor “after hours” On-call rotation and coverage of various shifts as dictated by staffing needs.

　　Location

　　4855 West Colfax Avenue

　　Denver, CO 80204

　　Salary

　　$62,000-$67,000

　　Requirements

　　Competencies

　　· Models core culture attributes of Volunteers of America Colorado that include “AIRS” (Accountability, Integrity, Respect and Service).

　　· Models and pursues with vigor Volunteers of America Colorado three strategical critical virtues of HHS (Hungry, Humble, People Smart).

　　· Ensures equitable and inclusive services. Ensures that participant(s) has an active voice in programming.

　　· Possesses genuine empathy and compassion.

　　· Open to receiving and providing feedback; focused on conflict resolution.

　　· Adaptable.

　　Supervisory Responsibilities

　　· Direct supervision of all staff at the Family Motel.

　　· Direct supervision of all relief staff in residential programs.

　　· This position may provide field supervision for college level interns.

　　Minimum Qualifications

　　· Bachelor of Arts degree in human services, or a closely related field or related experience.

　　· Two years of direct experience (paid or volunteer) working with people experiencing homelessness and mental health needs.

　　· Two years of direct experience in program design, implementation, monitoring, budgets, and reporting skills.

　　· Two years supervisory experience.

　　· Knowledge of community-based resources for people experiencing homelessness.

　　· Complete program credentialing process, to include criminal and civil background checks within 30 days of hire.

　　· Willing to obtain first aid, automated external defibrillator, and cardiopulmonary resuscitation certifications.

　　Preferred Qualifications

　　· Master of Arts Degree in related field.

　　· Five years’ experience in developing and evaluating programs, managing a budget, coaching staff, developing effective teams, setting, and achieving strategic objectives.

　　· Bilingual English and Spanish.

　　Knowledge and Skills

　　· Expert written, oral, and interpersonal communication skills.

　　· High level of competency working with Microsoft Office suite and cloud-based applications.

　　· Strong time-management and prioritization skills.

　　· Experience working both independently and, in a team-oriented, collaborative environment.

　　· Strong organizational skills.

　　Anticipated Outcomes

　　· Ensure the occupancy rate at shelters remains at 90% or higher.

　　· Ensures that 30% of all households who exit, do so into a stable or permanent housing solution, and that 50% of these households engage in rehousing services.

　　· Facilities always remain “tour ready”, including all safety concerns addressed within 48 hours.

　　· Ensure all other outcomes are met as required by the funding source and Volunteers of America Colorado.

　　Working Conditions and Physical Requirements

　　· Must be able to drive between programs and community meetings.

　　· May be required to cover shifts at residential programs.

　　· Ability to quickly and safely go up and down stairs regularly throughout the shift to do perimeter checks, and in cases of an emergency.

　　· Must be able to lift up to 50 lbs. a few times per day.

　　· The employee may be exposed to severe weather conditions.

　　· The noise level in the work environment is usually low to moderate.

　　Volunteers of America is an EEO/AA Employer

　　POSITION WILL REMAIN OPEN UNTIL FILLED

　　Salary Description

　　$62,000-$67,000