Description

　　Amazon’s vision is to be ‘earth’s most customer centric company’. In pursuit of the same, we constantly challenge ourselves to build paradigm changing customer experiences such as - no questions asked returns, instant refunds and various others. While such customer centric policies build trust with our customers, these can also be taken advantage of by various bad actors (buyers, sellers, vendors, etc), leading to inefficiencies and waste across the customer journey/supply chain.

　　At Returns & CoBW (Cost of Business Waste), we aspire to reduce cost of customer returns to zero - zero defects, zero waste, zero abuse. We build, influence across Amazon various products/policies that get us closer to our aspiration.

　　The Senior Program Manager is a core member of Returns & CoBW team. The role holder will design & deliver on a strategy for Amazon to enhance efficiencies across the customer journey with a key focus on preventing misuse/abuse of Amazon policies. The role holder will collaborate across various cross-functional teams (across multiple geographies) at Amazon (Category, Operations, Customer Service, Abuse Investigations, etc), taking data-backed high-judgement decisions, to reduce financial/business waste. The role is focused on developing near and long term strategies for Amazon across multiple geographies to drive business efficiencies through customer facing interventions, supply chain augmentations etc. It is a key strategic position which affords a truly unique perspective of Amazon across multiple geographies and provides the position holder with very high visibility for the work they do among global business leaders.

　　Key job responsibilities

　　What does a Program Manager III need to do in this job?

　　(1) Develop high-confidence annual operating plans for multiple marketplaces (BR, MX, AU, SG, MENA and IN) with the objective of driving better efficiencies across the entire customer journey and supply chain.

　　(2) Own various business reviews & documents that articulate clearly - program goals, desired outcomes, risks & mitigation plans.

　　(3) Influence leadership/stakeholder teams across multiple geographies (BR, MX, MENA, AU, SG and IN) on various trade-off decisions.

　　(4)Monitor/swiftly act on, changing abuse patterns that risk Amazon's P&L.

　　We are open to hiring candidates to work out of one of the following locations:

　　Bengaluru, KA, IND

　　Basic Qualifications

　　5+ years of program or project management experience

　　5+ years of working cross functionally with tech and non-tech teams experience

　　5+ years of delivering cross functional projects experience

　　Experience defining program requirements and using data and metrics to determine improvements

　　Experience in complex problem solving, and working in a tight schedule environment

　　Preferred Qualifications

　　Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

　　5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience