Our Purpose

　　We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

　　Title and Summary

　　Senior Professional, Product Excellence & Innovation, WE

　　Overview

　　The Western Europe (WE) Customer Solutions Centre (CSC) is a new structure which enables Mastercard to develop solutions & bundles for prioritised Customer segments.

　　It is the housing for all Mastercard capabilities and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing Customers by tapping into Mastercard's extensive toolbox of products and services offerings.

　　There are three main business functions within the WE CSC: Products & Solutions Specialists, Customer Solutions Architects and Customer Technical Architects. Products and Solutions Specialists are responsible for Product Strategy and Management covering technical product features / capabilities. Customer Solutions Architects are responsible for Customer solutioning and combining products into holistic customer propositions, while Customer Technical Architects are providing technical pre-sales support for complex projects.

　　As Senior Professional, Product Excellence & Innovation, you will be responsible for (a) defining, tracking and monitoring the performance of our existing strategic priorities in Western Europe and (b) lead the innovation management process in the division. In this role you will work closely with the CSC Lead, the Country Products & Solutions Leads, the Customer Solution Architects and the regional Product teams (including the Studio team) to streamline to go-to-market of our existing strategic product priorities and to drive innovation with the CSC.

　　Role

　　As a Product Excellence & Innovation Senior Professional within the Western Europe CSC team, you will be the 'go to' product expert, and in turn responsible for:

　　• Monitor product performance and identify opportunities to improve overall product lifecycle processes

　　• Based on the performance indicators, guide and partner to deliver the best possible consumer journey and experience

　　• Regularly interact with regional product team to develop and maintain an expert level understanding of the product innovation process

　　• Provide specialist support to the sales teams in pre and after sale partner meetings on new innovation projects (in partnership with Regional Product team)

　　• Display judgment to know when to escalate issues and liaise with cross-functional teams for resolution

　　• Support and participate in post-launch reviews and ensure feedback is incorporated into enhancements

　　• Become a subject matter expert in Mastercard Studio Innovation Management process for the Division.

　　• Create a innovation project portfolio for the Division

　　Required Skills

　　• Payment Industry experience, product management experience would be desirable

　　• High attention to detail, adaptable, executes with a sense of urgency and strong planning and organizational skills

　　• Strong execution skills, able to get things done through collaboration with partners across the region

　　• Strong communications, presentation and interpersonal skills with experience interfacing with customers

　　• Self-starter and quick learner with ability to work independently and manage multiple priorities

　　• Keen understanding of competitive offerings, industry trends and go-to-market considerations

　　• Ability to travel if required

　　Location

　　• Milan, Paris, Waterloo, Madrid

　　Corporate Security Responsibility

　　All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

　　Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.