Overview

　　Join the Virtual Expert Platform as a Senior Product Manager, where you will foster an environment of technology innovation and customer obsession. In this role, you will be a part of a team of technically minded Product Managers, co-creating to building key capabilities that connect our customers to the right experts for them across all product lines.

　　You’ll be a part of the Intuit Virtual Expert Platform, which delivers core common capabilities for all Intuit customers and products worldwide, and plays a key role in driving customer benefit, growth, and long-term differentiation for the company. In joining the Intuit Platform team, you will lead the product strategy for key collaboration capabilities that focus on ensuring our customers are connected to the right experts for them.

　　What you'll bring

　　5+ years of experience leading cross-functional teams to deliver best-in-class platform solutions

　　Is data-driven with a proven track record identifying product experience success measures while working with analytics teams/tools to track KPIs

　　Excellent communication skills – both oral and written and a track record of gaining confidence in executive management

　　An exceptional drive - applying the nuances of influencing based on the situation, knowing when to push and when to ease, driving through designs, ideas, and roadmaps

　　Has a 'can do' attitude with an entrepreneurial mindset and is comfortable working in a fast-paced, ambiguous environment

　　Extreme ownership and sweat the details

　　A demonstrated passion for delivering superb customer experiences

　　Learning mindset, curious, bold, self-aware, and humble

　　Experience developing and coaching high-performance teams

　　Undergraduate degree required; MBA is a plus; equivalent experience will be considered

　　Technical Product Management DNA and subject matter expertise in virtual collaboration; you have spent 8+ years building world-class SaaS-based products

　　Expertise in Amazon Connect or relevant contact center technology is a plus

　　How you will lead

　　Builds and drives a bold vision for collaboration experiences with customers with a platform mindset

　　Identifies new opportunities based on customer and competitive research, industry trends and best practices

　　Translates vision into strategy and an execution roadmap to deliver measurable outcomes aligned with objectives

　　Understands how to deliver platform capabilities and experiences that will be shared across multiple personas and customer archetypes

　　Builds strong working relationships with senior end executive leaders across Intuit teams to collaborate and co-create roadmaps

　　Consistently works to optimize the broader organization operating model (process, people, structure, partnerships) and drives change to improve

　　Creates and maintains momentum, helping teams move forward swiftly and with rigor, a learning mindset, and a bias toward action

　　Has experience in leveraging AI to enable personalized and contextually relevant experiences

　　Collaborates well with product management and design leaders in creating a vision and deliverables for Intuit ecosystem experiences

　　EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.