SENIOR NCINO SUPPORT

　　WHAT IS THE OPPORTUNITY?

　　Support the nCino Business Product owner and Digital Lending Solutions team within the bank's Office of the President organization. This team supports, primarily commercial, lending activity with development of solutions and partnerships to enable our lending team operations and to secure the safety and soundness of our transactions. This role, specifically, will support overall product ownership activities for our nCino platform such as product strategy / roadmapping , requirements design, change management, UAT process management, escalated issue management and liaison with technology and SalesForce groups.nCino is a keystone tool and an important accelerant for our business. This position will afford a successful candidate the ability to shape lending solutions, collaborate with other key, growing functions at the bank, and demonstrate crucial initial progress from a project into a sustainable platform, for our managerial and executive teams

　　Office of the President Division

　　Working within the Office of the President division, you will be part of the team that provides strategic support and guidance to City National's commercial lines of business with a strong focus on integrated and streamlined risk and compliance programs.

　　What you will do

　　Support enhancement gathering sessions across LOBs to understand their business, functional and technical requirements for nCino loan origination.

　　Assist with the creation of clear and comprehensive user stories and solution design documentation

　　Maintain application artifacts such as Data Dictionary Updates, Procedures, Non-Functional requirement etc.

　　Contribute training and change management material contentManage, troubleshoot, and resolve all issues escalated by partner groups, including Level 1 support and users, within SLAs

　　Investigate any data issues and work with upstream/downstream system contacts to resolve production issues

　　Performance of elevated system administrative functions (e.g., field overrides, record deletion, form gen updates, etc.)

　　Support Success Metrics Strategy, Ongoing Reporting, and continuous process improvement

　　Must-Have*

　　Minimum 6 years of experience in financial services with exposure to commercial loan origination process

　　Minimum 3 years experience as a business analyst or role defining or translating business or functional requirements

　　Skills and Knowledge

　　Direct experience with nCino platform business ownership or management of functional capabilities strongly preferred

　　Experience working within an Agile development environment including coordinating training, testing, and change management processes

　　Certifications in Salesforce, nCino

　　Ability to drive consensus amongst differing business priorities

　　Sharp analytic skills with an ability to arrive at logical and quick conclusions, and to facilitate structured decision-making for teams and stakeholder group

　　Experience with relationship management, credit underwriting, closing and booking of customer and loan data

　　Ability to lead a team towards specific, measurable objectives

　　Experience with commercial loan origination, servicing, or collateral systems such as AFS, FIS, Moody’s product suite preferred

　　Ability to take on increasing scope and level of responsibilities as this role evolve

　　Excellent verbal and written communication skills and the ability to convey messaging to a variety of levels of audience.

　　Ability to exercise independent judgment, see ‘big picture’, and employ reasoning and problem solving skills.

　　Excellent organizational skills.

　　Proficient in multi-tasking and prioritizing projects.

　　Attention to detail.

　　Advanced Microsoft Excel skills with knowledge of vlook-up, logical statements, pivot tables, macros preferred

　　Knowledge of CCAR or other regulatory reporting.

　　Compensation

　　Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

　　*To be considered for this position you must meet at least these basic qualifications

　　The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

　　Benefits and Perks

　　At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

　　INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

　　City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

　　ABOUT CITY NATIONAL

　　We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.