Senior Manager of Revenue Cycle

　　Job LocationsUS

　　Overview Senior Manager Purpose Statement:

　　To help more people hear better by ensuring the best experience by meeting the highest standards of patient services while achieving financial goals through Billing and account receivable follow up for HearingLife clinics in a manner consistent with HearingLife's core values. Position Summary:

　　HearingLifeis a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health, and innovation since 1904. HearingLifeoperates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare thatis provided byhighly skilledand caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. This Team Member must uphold the HearingLife Core Values:

　　- We create trust

　　- We are team players

　　- We apply a can-do attitude

　　- We create innovative solutionsThe Senior Manager of Revenue Cycle is responsible for all insurance and managed care billing, follow up, and collections across multiple entities. Also responsible for updating and monitoring RCM standard operating policies and procedures, streamlining processes, and assisting with implementing new billing, follow up, and analytical management solutions. Reports to the Senior Director of Revenue Cycle.

　　Responsibilities

　　Essential Job Functions:

　　- Manage the Billing, AR Follow Up, and Managed Care teams to include training and development, coaching, counseling, and performance management.

　　- Continuously evaluate the effectiveness of operational procedures and controls to maximize departmental productivity and minimize errors.

　　- Develops and implements billing guidelines and policies. Ensures daily billing and cash collections processes are compliant with regulatory requirements.

　　- As needed, assists with the development and implementation of revenue cycle strategies and workflows that will enhance cash collections, expedite account resolution, and streamline billing processes.

　　- Attends workshops, seminars and/or conferences to keep abreast of standards and best practices within the field. Disseminates information to colleagues and/or staff as appropriate.

　　- Establishes and/or maintains operational benchmarks, metrics, and productivity standards and identify improvement opportunities.

　　- Utilizes financial reports and dashboards to develop action plans aimed at maintaining or improving financial and/or operational performance.

　　- Analyzes data to enhance revenue opportunities.

　　- Develops, implements, and manages quality control and audit procedures to monitor the timeliness and effectiveness of revenue cycle activities.

　　- Liaison between the Revenue Cycle and Finance departments. Interfaces with both as necessary to facilitate the account reconciliation process and write offs as necessary.

　　- Communicates insurance payment and denial trends. Drive escalations to quick resolutions, partnering with cross functional business units such as Compliance, Legal, Payor Relations, Credentialing, IT, Finance and Field Operations.

　　- Manage the implementation of new products and processes and optimizes existing systems to improve collection efforts.

　　- Responsible for the development and coaching of all direct reports. Establishes weekly meetings, I-coach goals, annual evaluations and provides feedback on progress.

　　- Prioritize and assigns team workload in accordance with corporate objectives and reporting requirements.

　　- Meets department and individual productivity, quality standards, and key performance metrics and cash collection goals.

　　- Adherence to standards, policies and procedures measured by Key Performance Indicators.

　　- Comply with HIPAA and HearingLife guidelines.

　　- Job description is not intended to include an inclusive list of responsibilities. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

　　QualificationsEducation and Experience:

　　- Bachelor's degree in accounting, finance, or related field preferred.

　　- 5+ years of supervisory experience

　　- Strong leadership skills and experience managing teams of account representatives.

　　- Demonstrated project management and process improvement skills.

　　- Knowledge of Medicare, Medicaid, commercial insurers, related regulations, billing codes, specifically of diagnostic and procedural terminology, ICD and CPT/HCPCS coding systems, licensing, and compliance rules, as well as audits.

　　- Proven ability to solve problems and implement programs to address complex needs

　　- Advanced Excel skills, comprehensive knowledge in Microsoft Office suite

　　- Strong technical skills - practice management experience; experience with Microsoft AX and Waystar helpful.

　　- Team player prepared to help and lead others to achieve department goals, and develop and mentor staffSome of our Benefits:- Unwind with Paid Time Off: We value work-life balance. Enjoy company-paid holidays, floating holidays, and more!

　　- Flexible Work Dynamics: Experience the future of work with numerous hybrid and remote opportunities tailored for the modern professional.

　　- Comprehensive Health Benefits: Choose from a diverse range of health insurance plans covering medical, dental, vision, and HSA. Your well-being is our priority.

　　- Invest in Your Future: With our competitive 401(k) Program, your future looks bright.

　　- Exclusive Discounts & Programs: Get special discounts on our products, including hearing aids, for both family and possibly friends. Plus, take advantage of our Employee and Family Purchase Hearing Aid program.

　　- Boundless Growth Opportunities:

　　- DMIT Program: Dive deep into management insights.

　　- Apprentice Program: Learn from the best in the field.

　　- Amplify Leadership Program: Get one-on-one guidance and real-world exposure to grow and excel as a Leader.

　　- A Thriving, Positive Environment: We live our Core Values: We Create Trust, We are Team Players, We Apply a Can-Do Attitude and We Create Innovative S

　　- Empower Your Ambitions: Avail up to $5250 annually with our Education Expense Reimbursement. Keep learning, keep growing!

　　- Refer & Earn: Know someone perfect for the team? Our Team Member Referral Program rewards you with up to $3500 per hire, depending on the role.

　　- Protection for the Unexpected: Enjoy peace of mind with our basic life and AD&D insurance, as well as short-term disability insurance.Come be part of a team where every day brings new challenges, learning, and the opportunity to make a difference. Join us!

　　We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.#hearinglife_US

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