Compass Digital

　　Compass Digital is the innovation company within Compass Group, creating cutting-edge digital retail experiences for universities, hospitals, corporate offices, sports and entertainment venues, and beyond. Healthcare Digital is a division of Compass Digital that focuses on the future of healthcare technology and innovation, working directly with associates and customers to accelerate technology innovation and digital transformation within Compass Group’s healthcare sectors.

　　We are a diverse team of inventive problem solvers focused on creating new solutions rooted in the user’s actual needs. We design products and services to create experiences that improve the lives of our users. We believe in the power of ‘What If?’ and combining creative people with different talents to make a dent in the world. Solving complex problems is not work, it’s fun and we are all here to dream up the most engaging solutions in the world, with the smartest people we know.

　　Compass Group is the leading foodservice management and support services company with $17 billion in revenue in 2017. In 2020 and 2021, Compass Group was named one of Forbes’ Best Employers for Diversity, Best Employers for Women, and was named one of the World’s Most Admired Companies by Fortune as well as being ranked #1 by Food Management’s Top 50 in 2020.

　　Job Summary:

　　We are seeking a dynamic Senior Customer Success Leader to join our team at the forefront of innovation in the food, beverage, and Consumer Packaged Goods (CPG) industry. At Compass Digital, we are dedicated to becoming an integral part of our suppliers' sales, marketing, and operational endeavors, positioning ourselves as their trusted strategic business growth partner. Our ideal candidate embodies an enterprising spirit, capable of simplifying complex challenges through business acumen, while fostering relationships at all organizational levels and with our esteemed suppliers. If you're ready to lead, strategize, and elevate our core Data-as-a-Service product, Distilr, into an exceptional experience, we want you on our team!

　　What You'll Do:

　　Develop and Scale a Best-in-Class Customer Success Program: Customer Success is the key to client satisfaction and retention. We are looking for a customer obsessed self-starter to craft the vision for a Customer Success Management Program at Compass Digital which oversees all our externally facing products and services.

　　White-Glove Support: Provide top-notch support for 20+ suppliers, ensuring their needs are met with excellence.

　　Team Leadership: Lead and mentor a team of 2-5 Customer Success Managers and Data Analysts, fostering their growth and development.

　　Industry Engagement: Actively participate in industry conferences, representing our software and services while expanding our network.

　　Onboarding and Training: Oversee the onboarding and training processes for all suppliers, ensuring a smooth and efficient transition.

　　Data Quality Assurance: Collaborate to maintain clean and actionable data from our suppliers, enabling informed decision-making.

　　Sales Force Optimization: Develop, maintain, and streamline the utilization of Salesforce within the organization, enhancing our efficiency.

　　Liaison Role: Serve as a crucial link between suppliers and all internal teams within Compass and Foodbuy, facilitating seamless collaboration.

　　Strategic Partner: Dive deep into our suppliers' businesses, gaining an in-depth understanding of their industry categories, and positioning yourself as a catalyst for their growth.

　　Support Leadership: Assist our leadership team as needed in retention (renewals) and growth activities, including sales demos, cold calls, and other initiatives.

　　You Are:

　　Customer Obsessed: You do what it takes to ensure your clients are getting value for their investment.

　　Kind and Analytical: Approachable and empathetic, with a keen analytical mind.

　　Motivated and Curious: Driven by a thirst for knowledge and continuous improvement.

　　Proven Leader: A seasoned leader with the ability to inspire and guide a high-performing team.

　　Strategic Thinker: Capable of crafting and executing strategic plans that drive success.

　　Procurement Enthusiast: A little nerdy when it comes to procurement, supply chain management, and data analysis.

　　Honest Communicator: Comfortable engaging in open and honest conversations.

　　Data and Tech Enthusiast: Passionate about data, technology, and the Fast-Moving Consumer Goods (FMCG) sector.

　　Adaptable: Thrive in a dynamic startup environment, where agility and innovation are highly valued.

　　Join us at Compass Digital and play an integral role in reshaping the future of the food, beverage, and CPG industry. Apply today and be a part of our mission to drive growth and transformation for our valued suppliers.

　　Apply to Compass Group today!

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

　　Compass Digital maintains a drug-free workplace.

　　Applications are accepted on an ongoing basis.

　　Associates at Corporate are offered many fantastic benefits.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Paid Time Off

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Req ID: 1272164

　　Compass Digital

　　Michelle Lombardozzi