Overview

　　The People Experience Team exists to shape experiences that maximize the potential of our people. HR Connect is one of the four pillars within the People Experience team, whose primary focus is to empower employee success through general and expert level human assisted support for employee questions, supporting workers in difficult situations (i.e. employee loss, natural disasters, etc.), managing performance concerns, and partnering with centers of excellence (COEs) to make improvements to products and experiences and on the design and launch of new programs.

　　What you'll bring

　　Strong interpersonal skills and the ability to interact and communicate verbally and in writing effectively with senior leaders, members of management, and employees at all levels of the companyAdaptive critical thinking, judgement and analytical skillsAbility to build human connections easily and deep emotional intelligence and objective empathyThe ability to see situations from all perspectives and work through performance concerns for the best possible outcomes for everyone involvedLearning and growth mindset, including understanding trends and continuously seeking to improve yourself and the experience for employeesOperational excellence, including project management and end-to-end process and workflow managementStrong cross-functional influencing and communication skills (written, verbal and visual)

　　Job Requirements:

　　Bachelors degree (or country equivalent) or work experience equivalent5+ years of performance management or employee relations or relevant experienceExperience supporting Employee Relations/performance management in the US and one other country.

　　How you will lead

　　Consistently applies People & Places policies and standards to situations (e.g. performance, conduct and attendance)Manages performance, conduct, and attendance related cases end-to-end across multiple geographies (UK, India, France, Israel, Brazil, Mexico, Singapore), with occasional consultation with the team manager, and escalating complex cases to employee relations team as needed.Provides coaching to managers and employees to prepare for ongoing performance related conversations (e.g. monthly check-in's, 1:1's, and year-end conversations)Follow the playbooks, protocols and standards and requirements for case documentation and management developed by the Employee Relations team as it relates to addressing employees not meeting expectations, and contributes to further improvements.Exercises critical thinking and influence in gathering and assessing all relevant data and information for decisions, next steps or action plan, assessing options and providing recommendations.Builds capability for managers and employees through individual cases, sharing insights and trends with the employee relations teamAssists the channel support team to identify and route worker welfare situations to the appropriate teamDrives team priorities and projects with well-defined outcomesContribute to complex team priorities and projects and/or People & Places priorities with outcomes that are only somewhat definedProvides mentorship and support to other Performance Advisors and contributes to recruiting and onboarding efforts