Job Summary

　　*This position is open until filled; however, to ensure consideration applications should be received by December 28, 2023 at 4:30 p.m. *Are you looking for more than just a job? Looking for an opportunity to be passionate about what you do while providing resources to your community? Do you have great attention to detail and enjoy providing exceptional customer service? If so, this position may be for you! We are recruiting for a talented, detail oriented, and customer service focused Senior Housing Specialist based in Tukwila, WA. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working with diverse customers, and is committed to the highest standards in public service. Multiple positions may be filled through this process.The ideal candidate will be:

　　Able to provide exceptional customer service to a diverse population of internal and external stakeholders.   Resourceful and able to independently address and resolve issues as they arise.   Highly skilled as an effective communicator both verbally and in writing.   Flexible and able to adjust to shifting priorities and needs while maintaining a positive attitude.   A collaborative team member who is also a strong leader with well-developed organizational and time management skills.   Able to work effectively under pressure in a fast-paced environment.   Reliable, with a proven reputation for being consistently dependable. This position supports the Housing Choice Voucher Program. Excellent communication skills will be important as the individual selected will be relied upon to advise clients, landlords and other housing employees on housing policies, procedures, and requirements. Other important duties will include auditing case files for accurate, consistent application of program policies, procedures, and regulations and checking accuracy of housing assistance payments. This role will be responsible for conducting reviews of suspected program violation or fraud. In some cases, this role acts as lead case manager and will provide assistance to landlords and tenants to resolve financial and housing issues, negotiates rents, and recommends termination of services, if necessary. May mediate claims between tenants and landlords.King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link{rel="nofollow"}.    *We transform lives through housing.* **

　　Essential Functions

　　The Senior Housing Specialist will:

　　Provide customer service to tenants and landlords; mediate concerns between landlords and tenants; monitor program compliance.Conduct annual and interim reviews by verifying household, income, expenses, and deductions; calculate Housing Assistance Payments (HAP).Compose and verify moves and new admissions.Investigate and compose terminations.Research and determine retro rent agreements and fraud complaints.Generate and monitor monthly reports and scans and indexes documents.Calculate billings for portability and HAP contracts.Attend meetings and trainings as needed.

　　Qualifications and Competencies

　　Required Qualifications: 

　　Associate degree AND

　　Considerable (3+ to 5 years) experience in Housing Choice Voucher (HCV) programs, public housing, low-income housing* OR*

　　High School Diploma or GED* AND *