Job Description

Position Overview:

We are looking for Oracle Fusion HCM Techno Functional Payroll Consultant with overall 10 to 15 years of IT experience with at least 7+ years of Fusion experience and remaining years of HCM/ERP domain experience in Oracle EBS. The selected candidates should be willing work in shifts if required as our customers are spread across various countries. Must have good understanding of the following Oracle Cloud HCM version 12+ capabilities. We are looking for a Functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.

Position is for a Functional Support and enhancements Professional, preferably with implementation background in Oracle Cloud HCM Applications.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer.

Position is for a Support Analyst with a background in Oracle SAAS Suite of products

Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

It an opportunity to work with Cloud and On Premise customers. This work includes:

Work directly with Customers for

Advising on complex use of Oracle products

Resolving highly complex and mission-critical issues

Serve as Situation Manager on highly sensitive issues

Formal mentoring for promoting the technical and professional development of others

Creation/review of Knowledge Articles

Career Level - IC4

Responsibilities

Qualifications:

Education: Bachelors or Masters degree or equivalent experience

Must have Skills

10+ Years relevant working Experience with 7+ Years in Fusion HCM / ERP and EBS HCM Experience

Primary Module Skill Required: Implementation/Support experience on Cloud HCM Modules like Payroll, Absence Management, Compensation and Benefits. Candidate must have hands on Oracle Payroll and should have supported clients by running the payroll processes.

Job Description

Should have 5+ years of experience in Oracle HCM/ERP Cloud implementation support.

Should have worked on more than 3 plus payroll implementation and support projects.

should have experience on supporting payroll for Federal Clients.

Should have knowledge on Federal, Regional and state taxation.

Should have worked in 3 or more Oracle ERP/HCM Cloud implementation or support projects as a Functional consultant.

Should have Strong HCMs business processes knowledge and concepts in payroll.

Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud HCMs.

Technically good Skills in SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows.

Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud HCMs.

Strong ability to understand and change Fast formulas.

Ability to debug issues related to payroll processing and time card processing.

Strong problem solving skills.

Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.

Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.

Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

High flexibility so you remain agile in a fast changing business and organizational environment.

Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

Should have excellent communication, Project/stakeholder/team management skills and experience.

Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.

Job Responsibilities:

The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios

Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.

Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis

Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts

Conduct training and knowledge sharing sessions

Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.

Should have knowledge of localizations

Knowledge on Security setup would an added advantage.

Must have very good communication skills , Must be a team player, willing to learn new technologies

Must work in rotational shifts INCLUDING night shifts

Experience and Expertise in one of the following areas is a must:

XML

PL/SQL, Reports , Unix Shell Scripts

Workflow, BI Publisher / OTBI Reports

HCM Extract, HDL File Transfers

Others

Exhibit effective analytical skills organizational skills

Good command over spoken written English

Interact directly with customers and follows through on all assignments and takes ownership of customer issues

Seeks innovative ways to improve the process of delivering solutions to customers

Self driven and result oriented

Strong problem solving/analytical skills

Strong customer support and relation skills

Effective communication (verbal and written)

Focus on relationships (internal and external)

Strong willingness to learn new things and share them with others

Influencing/negotiating

Team player

Customer focused

Confident and decisive

Values Expertise (maintaining professional expertise in own discipline)

Enthusiasm

Flexibility

Organizational skills

Values and enjoys coaching/knowledge transfer ability

Values and enjoys teaching technical courses

Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

#LI-Remote

#LI-RR2

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $37.98 to $76.06 per hour; from $79,000 to $158,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and ADD

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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