Description

　　Job summary

　　The ideal candidate will work in Finance Operations can build trust with stakeholders and with Amazon vendor accounts as well as customers.

　　The candidate will use one's problem-solving skills and enhancing internal finance processes.

　　The candidate will learn to have an action-driven approach and is highly encouraged to work proactively on vendor account issues while identifying areas of improvement.

　　Key job responsibilities

　　Responsibilities include, but are not limited to:

　　• Working on complex seller/vendor disputes using the company's tools.

　　• Resolving underlying issues with Amazon Vendor accounts.

　　• Finding and discussing areas of improvement in Finance disputes.

　　• Efficiently managing account disputes and issues while proactively coordinating with Amazon vendors as well as with internal teams.

　　• Call-out any gaps, errors inaccuracies to the appropriate direct superiors or business leaders.

　　• Providing prompt, efficient, detailed, customer-oriented service to vendors.

　　• Perform other projects and duties as required.

　　A day in the life

　　Working Conditions:

　　• Normal Office Environment.

　　• Report onsite daily at the office site near MOA, Pasay

　　• The candidate should be amenable to work rotationally on mid-shifts and night shifts.

　　• The candidate might work overtime depending on the business requirements.

　　• The candidate might work on Philippine Holidays depending on what region/s will be supported.

　　We are open to hiring candidates to work out of one of the following locations:

　　Manila, PHL

　　Basic Qualifications

　　Basic qualifications

　　• The candidate should hold at least an Associate's Degree

　　• Business proficiency in the German Language and the English Language.

　　• Has experience in inbound and outbound calling with external vendors or customers.

　　• Excellent verbal and written communication skills, with a strong customer service focus.

　　• Preferably has experience working at a back-office type of environment (not required)

　　• Preferably has a background in Finance/Accounting (not required)

　　• Proficient in Microsoft Excel and Word.

　　• Has the ability to prioritize, multi-task and work with minimal supervision.

　　• The candidate should be open to work with diverse teams with different cultures on a global scale.

　　Preferred Qualifications

　　Preferred qualifications

　　• Preferably with a Bachelors/Master’s Degree in Finance/Accounting as Major Subject.

　　• Prior experience of at least 2 years in similar role in Finance & Accounting role as an Analyst or work in a BPO industry catering to customer needs.

　　• Preferably with Accounts receivable or cash application experience.

　　• A desire to take responsibility and ownership for projects from day one.

　　• A drive for continuous learning and self-development.

　　• A person who is self-motivated and driven.

　　• Fluency of other European language/s is an advantage.