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　　Job Category

　　Program & Project Management

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Technical Program Managers (TPMs) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs are responsible for programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company!

　　This individual will be responsible for driving programs pivotal to delivering large scale and distributed services around "Observability" realm for Salesforce. Our "Observability" charter represents the critical path to enable service owners to improve mean time to detect, remediate and resolve issues, thereby providing a great opportunity to make an impact in improving customer satisfaction for the company. You will lead, contribute, and co-ordinate with cross functional domain areas like Engineering, Product, and ELT to drive the planning and execution of programs. This is a fast paced, dynamic environment that involves working with multiple products and tech stacks leveraging the latest monitoring, observability industry standards. As change is constant at Salesforce, you must be comfortable dealing with ambiguity and rallying a team behind a vision, even if things are not super clear to begin with! This is an individual contributor role.

　　About You

　　Love to wear multiple hats.Builds the relationships to make things happen.Highly functional in an energizing environment.Comfortable bending between the tactical and strategic.Outstanding executive presence and communications professional.A service-oriented-minded person who "Thinks Customer."Enjoy a hyper-transparent flow of information, conversation, and ideas.

　　Responsibilities

　　Own and drive programs including alignment on program scope, business goals, setting up program operation, stakeholder management and reporting.Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc.Translate business objectives into execution strategy (tactical and strategic), lead and successfully complete the strategy through strong collaboration and agile leadership.Work with multiple delivery teams and stakeholders to drive execution of complex goals.Drive the implementation of projects including organization-wide improvement efforts.Develop trusted relationships with key technology, functional leaders and stakeholders to drive focus on strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the program.Ensure data is collected to appropriately advise decision making for mitigating risks and resolving issues.Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis to all stakeholders, team members and Leadership.Provide monthly program reviews and updates at sprint reviews (deep dive into current state of project goals, risks, escalations).Create a collaborative environment that fosters creativity, innovation, and learning.

　　Minimum Requirements

　　15+ yrs of experience managing large complex programs/projects utilizing Agile/Scrum, Kanban and other program management project execution methods.Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.Ability to establish credibility and rapport with senior executives and team members.Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment.Ability to master technical subjects and technologies relevant to the program.Ability to successfully partner with all functions across the entire company.Bachelor's degree or equivalent work experience.

　　Accommodations

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　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.

　　Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

　　For Washington-based roles, the base salary hiring range for this position is $198,800 to $303,200.

　　For California-based roles, the base salary hiring range for this position is $216,900 to $330,800.

　　Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.