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　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　The Professional Services organization is focused on delivering Salesforce's world-class product and project offerings to ensure customers are getting the most out of the Salesforce Platform. We help customers accelerate their path to value with Salesforce, focused on making sure you're set up for long-term success to tap into the full capacity of the Salesforce platform, fast. We help you plan your strategic roadmap and we make sure you are building Salesforce so that it's easy to maintain and adapt down the road, minimizing potential technical debt.

　　Our team is made up of thousands of the world's leading Salesforce experts. We share our own 20 years of product best practices with your team and partners so that you have everything you need to achieve your goals.

　　YOUR IMPACT: Responsibilities

　　Salesforce Professional Services is looking for a Director, Technical Consulting. As a Director, Technical Consulting, you will be serving as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers. Here are some salient responsibilities the role entails -

　　Serve as a trusted advisor to the clientIdentify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base and expertiseGuide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business valueWork collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinkingIdentify and proactively manage risk areas and commit to seeing an issue through to complete resolutionManage customer expectations; negotiate solutions to complex problems with both the customer and third-party partnersReview and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forwardWork closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needsContribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce PlatformLead Enterprise Architecture and Governance for an enterprise-level customer engagementSeasoned people manager - lead a large team of consultants tasked with delivery for our most complex, enterprise-level customersLead a team of managers with direct reports Forward-thinking leader responsible for hiring, building, and developing outstanding teams tasked with delivering the highest-quality customer-facing engagementsEnsure the success of these teams while securing the highest CSAT and business outcomes

　　MINIMUM QUALIFICATIONS

　　15+ years enterprise architecture or consulting experience Strong application design skills combined with strong data, integration, and security architecture skillsStrong presentation skills. Able to effectively present and defend a point of view to a variety of audiencesDetail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesStrong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audienceA great listener with the ability to communicate with people in diverse rolesProven ability to analyze, design, and optimize business processes via technology and integrationResourceful and innovative thinker who can work through and solve problems2-4 years of leading and managing people

　　Required Qualities:

　　TRUST: Trusts the company's core values; shows integrity, transparency, and reliabilityTEAM PLAYER: Proficient at collaboration and working with members of a teamCOMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence

　　PREFERRED QUALIFICATIONS

　　Bachelor's degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be consideredAbility to convey and convince customers of best practices at various levels within a large organizationApplication design and development backgroundHave CTA certification or are in the process of getting the CTAExperience managing large full life-cycle Salesforce ImplementationsExecutive Presence - being able to influence outcomesStrong understanding of SDLC methodologies (Agile, SCRUM...)5+ years of people management experienceAdept at navigating/mediating conflict and fostering healthy dialogueStrong interpersonal skills - nurture effective working relationships with othersExceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes

　　Preferred Qualities:

　　LEADERSHIP: Self-aware; proficient at building strong relationshipsTHOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller

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　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

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