Job Requisition ID #

　　23WD73954

　　Position Overview

　　Autodesk is seeking a dynamic and experienced Senior Director of Customer Communications to lead our strategic communication efforts in the realm of customer-related stories leveraging our Chief Operations Officer (COO) and related leaders. This critical role will report to the Vice President of Global Communications and will be responsible for developing and implementing communication strategies that highlight Autodesk's global customer value in the various global industries we support including Design & Manufacturing (D&M), Architecture, Engineering & Construction (AEC) and Media & Entertainment (M&E). This executive will be a strong people leader who can cultivate and grow the internal team while managing relationships with key executive stakeholders. To succeed, you'll be proactive, organized, professionally mature and persuasive with the ability to influence and thrive in a matrixed environment.

　　Responsibilities

　　Communication Expertise: 15+ years of global communications experience at major corporations. You are creative, have excellent writing skills, and have experience working with C-suite executives and top-tier mediaStrategic Leadership: Develop and lead the global customer communications strategy in collaboration with the Office of the COO. Align customer communications initiatives with Autodesk's overall brand and corporate communication goalsTeam Leadership: Strong people leader with a consistent track record of building and developing high-performing teams. Build and manage a growing team of communication professionals, providing mentorship, guidance, and fostering a culture of excellence and innovationCustomer Advocacy: Cultivate and strengthen relationships with customers to identify compelling stories and testimonials. Drive initiatives that amplify global customer success stories across various channelsMedia Relations: Build and maintain strong relationships with key media outlets, journalists, and industry influencers to enhance Autodesk's reputation and thought leadership in the industry. Work closely with the media relations team to leverage customer stories for positive media opportunities. Act as a spokesperson for customer-related matters when necessaryExecutive Communication: Work closely with the Office of the COO to understand business priorities and translate them into an impactful global COO thought leadership plan. Prepare the COO for media interactions, speaking engagements, and other internal / external activities. Craft compelling narratives and messages that align with Autodesk's overall vision and goals, ensuring consistency across internal and external communicationsCrisis Communication: Develop and implement strategies for effective global customer communications during crisis situations. Provide guidance and support to the communications team in managing customer-related issuesContent Creation: Oversee the creation of engaging and impactful customer-focused content, including case studies, testimonials, and other collateral. Collaborate with cross-functional teams to ensure consistency in messaging and alignment with overall communication strategiesMeasurement and Analytics: Define and measure key performance indicators for customer communications effectiveness. Utilize data-driven insights to continuously optimize and enhance customer communication strategies

　　Qualifications

　　Bachelor's degree in communications, public relations, or a related field; Master's degree a bonusProven experience in a senior-level communications role, preferably with a focus on global customer communications. Experience working in a global, technology-driven company is a plusStrong leadership skills with the ability to inspire and guide a high-performing teamExcellent written and verbal communication skillsExceptional media relations and crisis communication expertiseAbility to work collaboratively with cross-functional teamsUnderstanding of global industry trends and emerging technologiesStrong strategic thinking and problem-solving skillsExperience leading teams of 10+ people including career development and performance managementExperience with global markets including Japan, Korea, Singapore, Germany, UK, France, Australia and India a bonus

　　If you are a visionary communications professional who is passionate about driving the narrative of a global technology leader, we invite you to join Autodesk in this exciting and influential role.

　　Learn More

　　About Autodesk

　　Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

　　We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

　　When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

　　Benefits

　　From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

　　Salary transparency

　　Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $193,000 and $312,290. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

　　Equal Employment Opportunity

　　At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

　　Diversity & Belonging

　　We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

　　Are you an existing contractor or consultant with Autodesk?

　　Please search for open jobs and apply internally (not on this external site).