Job Requisition ID #

　　22WD57780

　　NOTE: This is NOT an open position. Please submit your CV here for future consideration. Please read the "Position Overview" section below for more details.

　　Autodesk Construction Solutions @ Autodesk

　　Autodesk has fully reimagined the construction business for the digital age, enabling companies to address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer and field so customers can move seamlessly through each phase of a building's lifecycle - from design and preconstruction to construction, turnover and operations - with best-in-class solutions that include Assemble Systems, BIM 360, BuildingConnected and PlanGrid. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed decision-making, reduce risk, and improve overall project outcomes.

　　Position Overview

　　Autodesk has fully reimagined the construction business for the digital age, enabling companies to address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer and field so customers can move seamlessly through each phase of a building's lifecycle - from design and preconstruction to construction, turnover and operations - with best-in-class solutions that include Assemble Systems, BIM 360, BuildingConnected and PlanGrid. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed decision-making, reduce risk, and improve overall project outcomes.

　　We are looking for a passionate and dedicated individual to join our 4-time Stevie award-winning Customer Support Team in our Barcelona office! We are a team of amazing support specialists who not only provides front-line service to our users, but also works across multiple internal organizations in order to better provide for the entire customer experience. As a Customer Support Associate, you will support our users throughout their day-to-day operations with agility and zen-like calm. This is an incredibly exciting time at Autodesk and this role will give you the opportunity to be at the front line - you'll be making a direct impact on our users' experience every day.

　　If you would like to be considered for future opportunities in the Customer Support team, please submit your CV here. Please keep in mind that this is not an open position - we highly recommend first browsing our open vacancies and submitting your application here only if you cannot find a currently open position that matches your skills. We will contact you if and when a position in the Customer Support team opens that is a match with your skills and experience.

　　At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

　　Responsibilities

　　Support customers and internal users who use ACS in different platforms. Our channels of communication are live chat, email, and phone. Interactions include but are not limited to: troubleshooting technical issues, product usage questions, onboarding and set up, and subscription inquiriesPerform extensive front line investigations into technical issues, and log cases with accurate information to provide a full record of each issue and resolution. Ensure every interaction is of the highest qualityManage requests and act as a liaison with internal stakeholders (Sales, Customer Success, Engineering, Operations, Marketing, Finance)Communicate daily with the Tier 2 Support team and leadership to report support issues, bugs, and important user concernsTake part in interesting and challenging support-related projects that will allow you to utilize your unique skill set and make an impact on our team

　　Minimum Qualifications

　　English Speaker at a business level German Speaker at a business levelHave a passion for incredible customer service, exceptional communication (verbal and written) including top notch grammar and spelling, and excellent people skills. Are a master on breaking down complex concepts into day to day terminology to help customers of all technical proficienciesHave attention to detail with an analytic and technical mindset that helps you meticulously troubleshoot and evaluate issues quickly, efficiently and accuratelyAre resourceful and not afraid to tackle difficult cases on your own; driven to work hard with minimum supervisionAre a ninja with your keyboard with fast and accurate typing and have unparalleled phone skillsAre a master multi-tasker nailing the art of juggling multiple chats at once, while handling emails, and supporting your peersAre empathic and composed. You really enjoy learning from and talking to our customers. You have amazing composure are very patientUnderstand the basic functionality of Apple iOS, Android, and Windows platforms as well as cloud-based software like Dropbox, Google Docs, Box, One Drive, etcAre a team player, adaptable and have an amazing work ethic. You can identify where help is needed and are motivated to pitch in, coach, and train your peers

　　Preferred Qualifications

　　Previous experience in technical supportFamiliarity with Service Cloud, Zendesk and other CRM systemsExperience with chat systemsFamiliarity with the construction industryBilingual or trilingual

　　About Autodesk Construction Solutions

　　Autodesk has fully reimagined the construction business for the digital age, enabling company/ies to address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer and field so customers can move seamlessly through each phase of a building's lifecycle - from design and preconstruction to construction, turnover and operations - with best-in-class solutions that include Assemble Systems, BIM 360, BuildingConnected and PlanGrid. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed decision-making, reduce risk, and improve overall project outcomes.

　　At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

　　Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.